If you miss a Sky Express flight, the airline’s policies, as outlined in their Terms and Conditions and fare rules, will apply. Sky Express is a Greek low-cost airline, and its policies are influenced by EU Regulation 261/2004 for flights departing from or arriving in the EU. Below is an overview of what happens and your options when you miss a flight.
No-Show Policy
If you miss your flight without notifying Sky Express in advance, it is considered a "no-show." This may result in the cancellation of subsequent flights in your itinerary, such as return or onward flights, and you may forfeit the ticket value, depending on the fare type.
- Notification: To avoid no-show penalties, contact Sky Express before the flight departure via their Call Center, website, mobile app, or airport counter. Cancellations or changes must be made at least three hours before departure for most fares, or six hours for BLISS fares, to avoid being considered a no-show.
- Fees: No-show results in the loss of the ticket value for non-refundable fares like SKY Joy or SKY Joy+. SKY Enjoy or BLISS fares may allow changes with a fee, depending on fare rules.
- Impact on Itinerary: Missing a flight may lead to the cancellation of all subsequent flights in the same booking, as Sky Express treats the itinerary as a single contract.
Rebooking Options
If you miss a flight due to reasons within your control, rebooking options depend on the fare type and availability. Changes can be made via the Manage Booking portal, mobile app, Call Center, or airport counter. Additional charges may include:
- Change Fee: SKY Joy and SKY Joy+ fares do not allow changes after a no-show, requiring a new ticket purchase. SKY Enjoy fares permit same-day changes up to forty-five minutes before departure for the same destination, subject to availability and fare difference. BLISS fares allow unlimited changes with possible fare differences.
- Fare Difference: You must pay any difference between the original fare and the new flight’s fare. No refund is provided if the new fare is lower.
- Service Fee: Reservations or changes made via the Call Center or airport offices incur a service fee per person per reservation.
If you miss a connecting flight due to a delay caused by Sky Express, and both flights are on the same booking, the airline will rebook you on the next available flight at no additional cost, provided the delay was within their control. They may also provide meal vouchers, accommodation, or transport for significant delays. For separate bookings, Sky Express is not responsible for missed connections, and you may need to purchase a new ticket.
Compensation and Refunds
Refunds or compensation for missed flights depend on the fare type and circumstances:
- Non-Refundable Tickets: SKY Joy and SKY Joy+ fares are non-refundable if you miss the flight, resulting in the loss of the ticket value.
- Refundable Tickets: SKY Enjoy or BLISS fares may allow cancellations up to three hours (or six hours for BLISS) before departure, subject to fare rules and fees. Refunds are processed to the original payment method, typically within seven to twenty business days.
- Airline-Caused Delays: If you miss a connecting flight due to a delay or cancellation caused by Sky Express, and arrive at your destination more than three hours late, you may be entitled to compensation under EU Regulation 261/2004 for flights to or from the EU, ranging from two hundred fifty euros to six hundred euros, depending on flight distance, provided the delay was within the airline’s control. You have up to six years to file a claim.
- Airport Taxes and Fees: If you miss a flight, you may request a refund for taxes and fees, subject to an administration fee, within a specified period.
- Extraordinary Circumstances: Compensation is not provided for delays or cancellations due to extraordinary circumstances, such as bad weather, air traffic control strikes, or security issues.
Steps to Take if You Miss a Flight
If you miss your flight, follow these steps:
- Contact Sky Express immediately via their Call Center, Manage Booking portal, mobile app, or airport counter to explore rebooking options or confirm travel on subsequent flights.
- Review your ticket’s fare rules on the Sky Express website under Fare Types & Baggage Allowance to understand applicable fees and refund eligibility.
- If the missed flight was due to an airline-caused delay, request rebooking, compensation, or a refund through the Call Center or website, providing booking details and supporting documents.
- For tickets purchased through a travel agent, contact the agent directly for changes or refunds, as verification may be required.
- Submit compensation claims promptly, as delays in processing have been reported in customer reviews. Keep records of communications, as Sky Express’s customer service has been criticized for slow responses.
Additional Information
For flights departing from or arriving in the EU, if you miss a connecting flight due to an airline-caused delay and arrive at your destination three hours or more late, you may be entitled to compensation under EU Regulation 261/2004, provided the delay was within Sky Express’s control. Compensation is not provided for delays or cancellations due to extraordinary circumstances, such as weather or air traffic control issues. Sky Express operates primarily domestic flights in Greece and select European destinations, so ensure all flights are on a single booking to guarantee airline responsibility for missed connections. Customer reviews on platforms like Trustpilot and Skytrax highlight issues with Sky Express’s customer service, including delayed responses and challenges with refunds or lost baggage, which may impact missed flight resolutions. For the most accurate and up-to-date information, visit the Sky Express website or contact their Call Center.
