Overview
Sky Express, a Greek airline, allows limited name corrections on tickets but does not permit full name changes or ticket transfers to another person. Corrections are allowed only in specific cases to ensure the name matches the traveler’s official travel documents. The policy ensures compliance with security and regulatory requirements.
Key Policy Details
- Name corrections are permitted in the following cases, provided the corrected name matches the official travel document presented at departure: mistyped names in Latin characters, such as ELENA instead of ELENI; a double name where only one name was entered; reversed insertion of first and last names, such as JOHN/PAPPAS instead of PAPPAS/JOHN; mistyping errors of up to three characters in the first or last name; use of a diminutive instead of the full first name, such as Beth instead of Elizabeth; or omission of a middle name.
- Full name changes to transfer a ticket to another person are not allowed. A new booking must be made for a different traveler.
- Name corrections incur a service fee per passenger when processed through the Sky Express Call Center. No corrections can be made online; they must be handled via the Call Center or at the airport.
- Bookings made through travel agencies must have name corrections processed through the agency, not directly with Sky Express.
- The name on the ticket must exactly match the traveler’s passport or government-issued ID to avoid boarding issues.
- Name corrections are not permitted for certain promotional fares, such as Two-to-Go promotions, or after the journey has commenced.
How to Make Name Corrections
Name corrections can be made through the following methods:
- Customer Service: Contact the Sky Express Call Center, provide the booking reference and passenger details, request the correction, and submit necessary documents, such as a passport or ID. A service fee applies per passenger, and a confirmation email with the updated ticket will be sent upon completion.
- In-Person: Visit a Sky Express ticket counter at the airport, provide the booking reference and identification documents, and request the correction. A service fee applies, and a confirmation email will be sent.
- Travel Agency: For bookings made through a travel agency, contact the agency directly to request the correction, provide required documents, and pay any applicable fees. The agency will coordinate with Sky Express.
Important Notes
- Name corrections must be requested before check-in, ideally well before departure, to avoid boarding issues. Check-in desks close a short time before departure for domestic and international flights.
- A service fee is charged for name corrections made through the Call Center or at the airport, and additional fees may apply for fare differences or agency processing.
- Passengers should ensure the name matches their passport or ID exactly, especially for international flights, to comply with security regulations.
- For bookings involving codeshare flights, such as with Etihad Airways, additional restrictions may apply, and corrections may not be possible.
- Passengers are advised to review fare rules at booking, as promotional or discounted tickets may have stricter conditions for changes.
