If you miss a Skymark Airlines flight, the airline’s policies, as outlined in their Conditions of Carriage, will apply. Below is an overview of what happens and your options when you miss a flight.
No-Show Policy
If you miss your flight without notifying Skymark Airlines in advance, it is considered a "no-show." This may result in the forfeiture of your ticket value, and subsequent flights in your itinerary, such as return flights, may be canceled. Skymark’s tickets are generally non-refundable, and rebooking may require purchasing a new ticket.
- Notification: To avoid no-show penalties, contact Skymark Airlines as soon as possible before the flight departure via their Contact Center or at the airport counter. Notification may help preserve options for future travel.
- Fees: Missing a flight typically results in the loss of the ticket value for non-refundable fares like Adult Ordinary Fares or Web-bari fares. No specific no-show fee is applied, but rebooking requires a new ticket purchase.
- Impact on Itinerary: Missing a flight may lead to the cancellation of subsequent flights in the same booking, particularly for round-trip tickets, as Skymark treats the itinerary as a single contract.
Rebooking Options
If you miss a flight due to reasons within your control, rebooking is generally not permitted for most fare types, and you may need to purchase a new ticket. Skymark’s fare rules are strict, particularly for discounted fares. Key points include:
- Non-Changeable Fares: Fares like Adult Ordinary Fares, Web-bari, or other promotional fares do not allow changes after a no-show. You must purchase a new ticket at the available fare, subject to availability.
- Fare Difference: When purchasing a new ticket, you pay the full fare for the new flight, with no credit applied for the missed flight’s value.
- Children and Disabled Fares: These fares follow the same no-show rules, requiring a new ticket purchase if the flight is missed.
If you miss a connecting flight due to a delay caused by Skymark Airlines, and both flights are on the same booking, the airline will rebook you on the next available flight at no additional cost, provided the delay was within their control. Skymark primarily operates domestic flights in Japan, so connecting flights are less common, but the policy applies if applicable. Meal vouchers or accommodations may be provided for significant delays, though this is not guaranteed.
Compensation and Refunds
Refunds or compensation for missed flights are limited due to Skymark’s low-cost model and fare rules:
- Non-Refundable Tickets: Most Skymark fares, including Adult Ordinary Fares, Web-bari, and promotional fares, are non-refundable if you miss the flight, resulting in the loss of the ticket value.
- Refundable Cases: Refunds are only available if Skymark cancels the flight or significantly delays it (typically over two hours for domestic flights), and you choose not to travel. Refunds are processed to the original payment method within a specified period, usually ten business days.
- Japanese Regulations: For domestic flights in Japan, if you miss a flight due to a delay or cancellation caused by Skymark, you may be entitled to a refund or rebooking without additional fees. Compensation is not typically offered unless required by Japan’s Civil Aeronautics Act.
- Airport Taxes and Fees: If you miss a flight, you may request a refund for passenger facility charges or other taxes, subject to an administration fee, within a specified period, typically thirty days from the travel date.
Steps to Take if You Miss a Flight
If you miss your flight, follow these steps:
- Contact Skymark Airlines immediately via their Contact Center or at the airport counter to discuss options, though rebooking is unlikely without purchasing a new ticket.
- Review your ticket’s fare rules to confirm whether any refundable taxes or fees can be claimed.
- If the missed flight was due to an airline-caused delay, request rebooking or a refund through the Contact Center or airport counter.
- For tickets purchased through a travel agent, contact the agent directly for refund requests or to purchase a new ticket.
- Check flight status on the Skymark website or airport information systems to avoid missing updates about delays or cancellations.
Additional Information
Skymark Airlines operates primarily domestic flights in Japan, with a focus on low-cost travel, resulting in strict policies for missed flights. Compensation is rare unless the airline is at fault, and rebooking typically requires purchasing a new ticket. No compensation is provided for delays or cancellations due to extraordinary circumstances, such as weather or air traffic control issues. For international flights operated by Skymark (if applicable), EU261 or UK261 regulations may apply for flights to or from the EU/UK, offering compensation for delays over three hours if within the airline’s control. For the most accurate and up-to-date information, visit the Skymark Airlines website or contact their Contact Center.
