Overview
Skymark Airlines, a Japanese low-cost carrier, does not permit name changes or ticket transfers to another person. Minor name corrections are allowed under specific conditions to ensure the name matches the traveler’s passport or government-issued ID for security and compliance purposes.
Key Policy Details
- Passenger names on air tickets or air ticket exchange slips cannot be changed or transferred to another person. A new reservation and purchase must be made for a different traveler.
- Minor name corrections, such as fixing spelling errors or adjusting titles, may be permitted in limited cases, typically requiring verification with official identification documents.
- Corrections for legal name changes, such as those due to marriage or divorce, may be allowed with supporting documents like a marriage certificate or court order, subject to airline approval.
- Bookings made through travel agencies must have any corrections processed through the agency, not directly with Skymark Airlines.
- The name on the ticket must exactly match the traveler’s passport or government-issued ID to avoid boarding issues.
- Name corrections are not allowed for certain fare types, such as promotional or discounted tickets, or after the journey has commenced.
How to Make Name Corrections
Name corrections, when permitted, can be made through the following methods:
- Customer Service: Contact Skymark Airlines’ Reservation Center, provide the booking reference and passenger details, request the correction, and submit necessary documents. Fees may apply, and a confirmation email with the updated ticket will be sent upon completion.
- In-Person: Visit a Skymark Airlines ticket counter at the airport, provide the booking reference and identification documents, and request the correction. Fees may apply, and a confirmation email will be sent.
- Travel Agency: For bookings made through a travel agency, contact the agency directly to request the correction, provide required documents, and pay any applicable fees. The agency will coordinate with the airline.
Important Notes
- Name corrections must be requested well before departure, ideally as soon as the error is noticed, to avoid complications at check-in.
- Fees for name corrections, if permitted, vary based on fare type and timing. Minor corrections may be free within a short grace period after booking, typically a day, for tickets booked directly through Skymark.
- Passengers should ensure the name entered during booking matches their passport or ID exactly, especially for international flights, to comply with security regulations.
- Skymark does not offer online check-in, so all changes must be processed through the Reservation Center or at the airport.
- For bookings involving special fares or group travel, additional restrictions may apply, and corrections may not be possible.
