Southwest Airlines has one of the most flexible cancellation policies among major U.S. airlines, though recent changes introduced in 2025 have added some restrictions, particularly for their Basic fare. Below is a concise overview based on the latest information from their official website (southwest.com) and reliable sources.
24-Hour Risk-Free Cancellation:
- You can cancel any Southwest flight within 24 hours of booking for a full refund to the original payment method, provided the flight departs at least 7 days (168 hours) later, per U.S. Department of Transportation (DOT) regulations. This applies to all fare types (Business Select, Anytime, Wanna Get Away Plus, Wanna Get Away, Basic) and bookings made directly through southwest.com, the Southwest app, or their reservations department.
- No cancellation fees apply, and refunds are processed within 7–10 business days.
After 24 Hours:
- Cancellation Deadline: You must cancel at least 10 minutes before the flight’s scheduled departure to avoid forfeiting the ticket value. No-show passengers lose all funds, except for Rapid Rewards points, which are redeposited.
- Add-Ons: Fees for extras like EarlyBird Check-In are non-refunded, even if the flight is canceled.
Special Circumstances:
- Delays: For controllable delays of 3+ hours, you may cancel for a refund or receive a $75 Transferable Flight Credit. EU/UK flights may qualify for EC 261/UK 261 compensation (€250–€600) if departing from or arriving in the EU/UK.
- Weather Waivers: For events like hurricanes, Southwest may issue waivers allowing fee-free cancellations or changes. Check southwest.com for active travel advisories.
