Southwest Airlines is known for its customer-friendly policies, including its flexible flight change options. Passengers holding tickets with Southwest can generally change their flights without incurring change fees, which is part of the airline's commitment to hassle-free travel.
Flight changes can be made online through the Southwest Airlines website, via the mobile app, by calling customer service, or at airport ticket counters. Changes include modifications to the flight date, time, or routing, subject to seat availability and fare differences.
While Southwest does not charge a change fee, passengers are responsible for paying any difference in fare if the new flight is more expensive than the original booking. If the new fare is less than the original, Southwest typically issues the remaining value as a travel credit that can be used on future bookings within a specified time frame.
Changes must be made before the scheduled departure time of the original flight. If a passenger does not show up for their flight without making prior arrangements, the ticket value may be forfeited, except in cases where Southwest’s policy or special circumstances allow for exceptions.
In cases where Southwest Airlines cancels or significantly changes a flight schedule, affected passengers are usually offered the option to rebook on a different flight without penalty. The airline prioritizes minimizing disruption and works to accommodate passengers on the next available flights.
Southwest Airlines also offers a “Wanna Get Away” fare, which is its lowest fare category. Even with these discounted fares, passengers can make changes without a fee, although they must pay any fare difference. This policy makes Southwest one of the most flexible airlines in terms of flight changes.
Group bookings, awards, and tickets purchased through third-party agents may have specific change policies or procedures. Passengers with such tickets should verify the applicable terms through the booking source or Southwest customer support.
Southwest encourages travelers to use the online “Manage Reservations” portal for easy access to flight change options and to check fare differences. The airline’s customer service team is also available to assist with any questions or special requests regarding changes.
Overall, Southwest Airlines’ flight change policy offers significant flexibility compared to many other carriers, allowing passengers to adapt their travel plans with minimal financial penalties and greater peace of mind.