The information below is based on the latest details from Spring Airlines’ official website (en.ch.com) and reliable sources.
24-Hour Risk-Free Cancellation:
- For bookings made directly through Spring Airlines’ website (en.ch.com), mobile app, or authorized agents, you can cancel within 24 hours of purchase for a full refund to the original payment method, provided the flight departs at least 7 days (168 hours) later. This applies to all fare types (e.g., Economy, SpringPlus), per consumer protections like the Airlines Reporting Corporation (ARC) rules for U.S. bookings.
- No cancellation fee is charged within this window, but refunds may take 1–3 months due to processing involving Spring Airlines, banks, and settlement companies.
After 24 Hours:
- Non-Refundable Fares: Most fares (e.g., Economy P/R/X/U/E classes) are non-refunded after the 24-hour window, except for airport taxes. A cancellation fee of RMB 100–500 (approx. $14–$70 USD) per segment applies, depending on fare type, route, and timing. If the fee exceeds the ticket value, no refund or credit is issued.
- SpringPlus Fares: These offer limited refund flexibility, with partial refunds possible (minus fees) if canceled at least 96 hours before departure. Specific conditions vary by fare rules.
- Cancellation Deadline: Refunds are only processed if cancellations are made at least 96 hours before departure for eligible fares. No refunds are issued within 24 hours of departure or post-departure, except for the Domestic Passenger Facility Charge (PFC) for Japan domestic flights, refundable within 30 days.
- No-Show Policy: Failing to cancel before departure results in forfeiture of the entire ticket value, including taxes and fees.
- Round-Trip Discounts: Canceling one leg of a discounted round-trip ticket voids the discount, and any refund (if applicable) deducts the discount amount.
Special Circumstances:
- Delays: For delays over 3 hours at the final destination due to carrier reasons, you may cancel for a full refund or claim EU261 compensation (€250–€600) for EU/UK routes. Weather-related delays qualify for fee-free rebooking or refunds but not compensation.
- Medical or Extenuating Circumstances: Refunds may be granted for illness or death of a passenger/close family member with a medical certificate submitted before departure. Only one attendant’s refund is accepted per reservation.
- Weather-Related Cancellations: Fee-free refunds, rebooking, or accommodation assistance (passenger-borne costs for non-carrier reasons) are offered for weather-related disruptions.
