If you miss a Spring Airlines flight, the airline’s policies, as outlined in their General Terms and Conditions for Carriage of Passengers and Baggage, will apply. Spring Airlines is a Chinese low-cost carrier, and its policies are strict to maintain low fares. Below is an overview of what happens and your options when you miss a flight, based on available information.
No-Show Policy
If you miss your flight without notifying Spring Airlines in advance, it is considered a "no-show." This results in the forfeiture of the ticket value, and subsequent flights in your itinerary, such as return or onward flights, may be canceled. Most Spring Airlines tickets are non-refundable, and rebooking may require purchasing a new ticket.
- Notification: To avoid no-show penalties, contact Spring Airlines before the flight departure via their Call Center, website, mobile app, or airport counter. Prompt notification is critical to explore any available options.
- Fees: Missing a flight results in the loss of the ticket value for non-refundable fares, such as Adult Ordinary Fares or Web-bari fares. Rebooking or changes are handled as voluntary changes, incurring a fee based on fare rules.
- Impact on Itinerary: Missing a flight may lead to the cancellation of the entire reservation, as Spring Airlines treats the itinerary as a single contract.
Rebooking Options
If you miss a flight due to reasons within your control, rebooking is possible but typically requires purchasing a new ticket, subject to availability and fare rules. Changes can be made via the Manage My Booking portal, mobile app, Call Center, or airport counter. Additional charges may include:
- Change Fee: Voluntary changes for non-refundable fares, such as Adult Ordinary Fares or Web-bari, incur a fee, which varies by fare type and route. The fee is calculated based on the fare amount excluding consumption tax.
- Fare Difference: You must pay any difference between the original fare and the new flight’s fare. If the new fare is lower, no refund for the difference is provided.
- Wrong Flight Boarding: If you board the wrong flight due to your own error, Spring Airlines will arrange travel on the earliest available flight to your intended destination, but the ticket price is non-refunded. If you choose to terminate your trip at the wrong destination, voluntary refund rules apply.
If you miss a connecting flight due to a delay caused by Spring Airlines, and both flights are on the same booking, the airline will rebook you on the next available Spring Airlines flight at no additional cost, or arrange ground transportation to your destination, provided the delay was within their control. For separate bookings, Spring Airlines is not responsible for missed connections, and you may need to purchase a new ticket. For connecting flights, ensure at least two hours for domestic transfers at the same airport, three hours for international transfers at the same airport, or five hours for transfers between different airports in the same city.
Compensation and Refunds
Refunds or compensation for missed flights are limited due to Spring Airlines’ low-cost model:
- Non-Refundable Tickets: Most fares, including Adult Ordinary Fares, Web-bari, and promotional fares, are non-refundable if you miss the flight, resulting in the loss of the ticket value.
- Refundable Cases: Refunds are available if Spring Airlines cancels or significantly delays the flight (e.g., ninety minutes for domestic flights or five hours for international flights, three hours for Taiwan routes), and you choose not to travel. Involuntary refunds are processed without a fee to the original payment method, typically within one to three months.
- 24-Hour Cancellation Rule: For bookings made in the US, you can cancel within twenty-four hours of purchase for a full refund, regardless of fare type, if the flight is at least seven days away.
- Airline-Caused Delays: If you miss a connecting flight due to a Spring Airlines delay, and arrive at your destination significantly late, you may be entitled to a refund or rebooking without fees. For flights to or from the EU, if you arrive more than three hours late due to an airline-caused delay, you may be eligible for compensation under EU261 regulations, ranging from two hundred fifty euros to six hundred euros, depending on flight distance, provided the delay was within the airline’s control.
- Airport Taxes and Fees: If you miss a flight, you may request a refund for the Passenger Facility Charge or other taxes, subject to an administration fee, within thirty days of the departure date.
Steps to Take if You Miss a Flight
If you miss your flight, follow these steps:
- Contact Spring Airlines immediately via their Call Center, Manage My Booking portal, mobile app, or airport counter to explore rebooking options or confirm travel on subsequent flights.
- Review your ticket’s fare rules on the Spring Airlines website to understand applicable fees and refund eligibility.
- If the missed flight was due to an airline-caused delay, request rebooking or a refund through the Call Center, website, or email, providing your reservation number and supporting documents.
- For tickets purchased through a travel agency, contact the agency directly for changes or refunds, as verification may be required.
- Submit refund requests via the Manage My Booking portal or by emailing the Customer Service team with your order number and a copy of your ID, then follow up with a call to confirm receipt.
Additional Information
For flights to or from the EU, if you miss a connecting flight due to an airline-caused delay and arrive at your destination three hours or more late, you may be entitled to compensation under EU261 regulations, provided the delay was within Spring Airlines’ control. Compensation is not provided for delays or cancellations due to extraordinary circumstances, such as weather or air traffic control issues. Spring Airlines recommends arriving at the airport two hours before domestic flights and three hours before international flights, as online check-in is not available, and airport check-in closes forty-five minutes before departure. Customer reviews on platforms like Tripadvisor highlight challenges with baggage fees and delays, which may impact missed flight resolutions. For the most accurate and up-to-date information, visit the Spring Airlines website or contact their Customer Service.
