Overview
Spring Airlines, a low-cost carrier based in China, has a strict name change policy for its tickets. Full name changes or ticket transfers to another person are not permitted for Spring Airlines or its subsidiary, Spring Japan. Minor name corrections for spelling errors are allowed under specific conditions, but only once per ticket. The name on the ticket must match the traveler’s valid identity document exactly to comply with security and regulatory requirements.
Key Policy Details
- Minor name corrections, such as fixing spelling errors in the first or last name, are permitted only once per ticket. Corrections must ensure the name matches the traveler’s passport or government-issued ID, with no special characters like hyphens or dots allowed.
- Full name changes to transfer a ticket to another person are not allowed. If the boarding passenger changes, a new ticket must be purchased, and the original ticket may be refunded, subject to a cancellation fee based on fare rules.
- A name correction fee applies for each correction, charged per place (first name or last name), with a higher fee if both are corrected. Fees are non-refundable and must be paid by the specified deadline.
- Bookings made through travel agencies must have name corrections processed through the agency, not directly with Spring Airlines or Spring Japan.
- Name corrections are not permitted after the journey has commenced or for certain promotional fares.
- For passengers from Taiwan, Hong Kong, or Macau, specific documents like the Mainland Travel Permit for Taiwan Residents or Hong Kong Home Re-entry Permit are required for Chinese domestic flights, and names must match these documents.
How to Make Name Corrections
Name corrections can be made through the following methods:
- Customer Service: Contact the Spring Airlines or Spring Japan Call Center during business hours, provide the booking reference and passenger details, request the correction, and submit a copy of the valid ID. A correction fee applies, and a confirmation email with the updated ticket will be sent upon completion.
- In-Person: Visit a Spring Airlines or Spring Japan ticket counter at the airport, provide the booking reference and identification documents, and request the correction. A correction fee applies, and a confirmation email will be sent.
- Travel Agency: For bookings made through a travel agency, contact the agency directly to request the correction, provide required documents, and pay any applicable fees. The agency will coordinate with the airline.
Important Notes
- Name corrections must be requested before departure, ideally as soon as the error is noticed, as changes cannot be made outside Call Center business hours or after check-in.
- Correction fees are charged per name field, and additional fare differences may apply if the ticket is reissued. Fees are non-refundable, even if the correction is not completed.
- Passengers must ensure the name matches their ID exactly, with no special characters, to avoid boarding issues. This is critical for international flights and Chinese domestic flights for passengers from Taiwan, Hong Kong, or Macau.
- Corrections for group bookings or promotional fares, such as Two-to-Go, may have additional restrictions or may not be allowed.
- Refunds for canceled tickets due to passenger changes are subject to fare rules and may take one to three months to process, depending on the payment method.
