Overview
SriLankan Airlines allows minor name corrections on tickets to address spelling errors or legal name changes but does not permit full name changes to transfer tickets to another person. The policy ensures the name on the ticket matches the traveler’s passport or government-issued ID for security and compliance purposes.
Key Policy Details
- Minor name corrections, such as fixing spelling errors or adjusting the order of first and last names, are permitted for a limited number of characters, typically up to three, and are free if made within a short period after booking, usually a day, for tickets purchased directly through SriLankan Airlines.
- Corrections for legal name changes, such as those due to marriage or divorce, are allowed with supporting documents like a marriage certificate, divorce decree, or legal name change document.
- Full name changes to transfer a ticket to another person are not allowed. The original booking must be canceled, and a new ticket purchased, subject to availability and fare conditions.
- Name corrections are only permitted for tickets purchased through authorized channels, such as the SriLankan Airlines website, app, sales offices, or authorized travel agents.
- Bookings made through travel agents must have name corrections processed through the agent, not directly with SriLankan Airlines.
- The name on the ticket must exactly match the traveler’s passport or government-issued ID to avoid boarding issues.
- Name corrections are not permitted for codeshare flights not operated by SriLankan Airlines or after the journey has commenced.
How to Make Name Corrections
Name corrections can be made through the following methods:
- Online: Visit the SriLankan Airlines website, access the Manage Booking section, enter the booking reference and last name, select the option to edit passenger details, make the correction, upload required documents if needed, and pay any applicable fees. A confirmation email with the updated ticket will be sent.
- Customer Service: Contact SriLankan Airlines customer support, provide the booking reference and passenger details, request the correction, and submit necessary documents. Fees may apply, and a confirmation email will be sent upon completion.
- In-Person: Visit a SriLankan Airlines ticket office or airport counter, provide the booking reference and identification documents, and request the correction. Fees may apply, and a confirmation email will be sent.
Important Notes
- Name corrections must be made before departure, ideally as soon as the error is noticed, to avoid complications at check-in.
- Fees for name corrections vary based on fare type, route, and timing. Minor corrections within the initial grace period are typically free, but significant changes may incur a service fee.
- Passengers should ensure the name matches their passport or ID exactly, as even minor discrepancies can lead to boarding issues.
- Corrections for promotional or award tickets may have stricter conditions, and changes may not be possible for certain fare types.
- For legal name changes, original or certified copies of supporting documents must be provided for verification.
