Sun Country Airlines, a U.S. low-cost carrier, has a cancellation policy that balances flexibility with its budget model. Below is a concise overview based on the latest information from their official website (suncountry.com) and reliable sources.
24-Hour Risk-Free Cancellation:
- You can cancel any flight within 24 hours of booking for a full refund to the original payment method, provided the flight departs at least 7 days (168 hours) later, per U.S. Department of Transportation (DOT) regulations. This applies to all fare types (Standard, First Class) and bookings made directly through suncountry.com, the Sun Country app, or customer service.
- No cancellation fees apply, and refunds are processed within 7 days for credit card payments or 20 days for cash/check. Ancillary fees (e.g., baggage, seat selection) are non-refunded unless covered by travel insurance.
- Exclusions: Group bookings (10+ passengers), Sun Country Vacations packages, and non-air products (e.g., hotels, cars) are not eligible for the 24-hour policy.
After 24 Hours:
Cancellation Fees and Refunds:
- 60+ Days Before Departure: No cancellation fee; full refund to the original payment method for all fare types.
- 14–59 Days Before Departure: A $39 cancellation fee per segment applies, with the remaining value refunded or issued as a Flight Credit (valid for 2 years from issuance).
- 0–13 Days Before Departure: A $79 cancellation fee per segment applies, with the remaining value as a Flight Credit. Non-refunded fares may result in no credit if fees exceed the ticket value.
- No-Show: Failing to cancel before departure forfeits the entire ticket value, with no refund or credit issued.
Fare Types:
- Standard Fares (e.g., Wanna Get Away, U Fly): Non-refunded after 24 hours, with cancellation fees applied and remaining value as Flight Credits. Wanna Get Away is the most restrictive.
- First Class: More flexible, with lower fees or full refunds if canceled 60+ days out.
- Refundable Fares: Fully refunded to the original payment method, minus fees, if canceled before departure.
Change Fee Waiver: An optional add-on purchased at booking (non-refunded, applies to all passengers) allows one fee-free cancellation or change, with the ticket value issued as a Flight Credit. The waiver does not cover fare differences.
Special Circumstances:
- Airline-Canceled Flights:
- If Sun Country cancels a flight due to reasons within their control (e.g., mechanical issues), you’re entitled to a full refund (including non-refunded fares and fees) or rebooking on the next available flight.
- For EU departures, EC 261 regulations may provide up to €600 ($650) in compensation for cancellations with less than 14 days’ notice, unless due to extraordinary circumstances (e.g., weather). Sun Country, as a non-EU carrier, is exempt for non-EU flights.
- Significant Delays: If a flight is delayed by 6+ hours, you can cancel for a full refund. If rebooked on an alternative flight arriving 1+ hour later than the original, you may request a refund or compensation.
- Involuntary Denied Boarding: You’re eligible for a full refund and potential compensation if bumped due to overbooking.
- Medical or Extenuating Circumstances: Refunds may be granted for emergencies (e.g., death of an immediate family member, serious illness) with documentation. Contact customer service for review.
