Sun Country Airlines has a clearly defined name change policy that outlines the procedures and limitations associated with correcting passenger information on booked tickets. The airline allows certain types of name corrections but does not permit full name changes that would result in transferring a ticket to a different person. The primary goal is to ensure that the traveler's ticket matches their government-issued identification while preventing fraudulent use of airline services.
Minor name corrections are permitted by Sun Country Airlines, particularly when the changes involve typographical errors or slight misspellings. These corrections typically include fixing spelling mistakes in the first or last name, correcting reversed names, or adjusting an abbreviated name to reflect the full name as listed on official identification. In such cases, the identity of the traveler must remain clearly recognizable, and the airline may allow the correction without requiring cancellation and rebooking.
Passengers who need to update their name due to legal reasons such as marriage, divorce, or a court-ordered name change may also be able to request a name update. To process such changes, Sun Country Airlines generally requires the submission of legal documentation including a marriage certificate, divorce decree, or legal name change order. These requests are subject to approval, and administrative fees may apply depending on the fare conditions and timing of the request.
Sun Country Airlines does not allow full name changes that would enable one person to transfer their ticket to another individual. All tickets are non-transferable, and any attempt to change the identity of the traveler will result in the denial of the request. If a different passenger needs to travel, a new ticket must be purchased in their name. This policy aligns with TSA requirements and industry standards regarding secure travel documentation.
To initiate a name correction, passengers are advised to contact Sun Country Airlines customer service or the third-party travel provider through which the reservation was made. It is strongly recommended to address any discrepancies as soon as they are discovered to allow sufficient time for review and processing. Requests made close to the departure date may not be accommodated, and failure to correct the name in time could lead to denied boarding.
Sun Country Airlines encourages all passengers to review their booking details carefully at the time of reservation to avoid complications later. Accurate entry of names and travel documents ensures a smoother travel experience and reduces the risk of issues during check-in and boarding.
By maintaining a firm yet flexible name change policy, Sun Country Airlines supports genuine correction needs while upholding the integrity of its security protocols and ticketing system. The airline remains committed to assisting passengers in resolving name-related concerns efficiently and in accordance with established travel policies.