Sunrise Airways Baggage Policy

Carry-On Baggage Allowance

Sunrise Airways allows passengers to bring one carry-on bag and up to three personal items on international flights, with specific restrictions for domestic flights within Haiti.

Baggage Type	Maximum Dimensions	Maximum Weight	Notes
Carry-On Bag (International)	127 cm (50 in, length + width + height)	5 kg	Included free; one bag per person. Must fit in overhead bin or under seat.
Personal Items (International)	Not specified	Not specified	Up to three items (e.g., purse, laptop bag) allowed, must fit under seat.
Domestic Flights (Haiti)	Not specified	Not specified	Only personal items allowed in cabin; carry-on bags collected at boarding and stowed in hold at no extra charge unless overweight.

If a carry-on bag is overweight or overstuffed, it may be stowed in the hold, potentially incurring additional fees based on destination and number of checked bags.
Valuables should be kept in carry-on baggage, as Sunrise Airways limits liability for checked items.

Checked Baggage Allowance

Checked baggage allowances vary by route and fare type. Passengers are advised to check their itinerary for specific details.

Route	Maximum Weight	Maximum Dimensions	Allowance
Domestic Flights (Haiti)	15 kg per piece	157 cm (62 in, length + width + height)	Included with ticket fare; additional bags not permitted.
International Flights	23 kg per piece	157 cm (62 in)	One bag included; up to three additional bags can be purchased.
Flights to Cuba	30 kg total (divided into two pieces)	157 cm (62 in) per piece	Complimentary 30 kg allowance; each piece over 23 kg incurs a $100 USD fee.

Bags exceeding 23 kg are not accepted on connecting flights.
Additional bags (15 kg for domestic, 23 kg for international) can be added, subject to operational availability and fees ($50–$100 USD per bag).
Passengers to Les Cayes must use the Courier service for excess baggage.
Bags must be dropped off at the check-in desk before security for storage in the aircraft hold.

Special Baggage

Sports Equipment and Musical Instruments

Items like sporting equipment or musical instruments may be subject to special regulations or fees depending on the destination.

Contact Sunrise Airways Customer Service in advance to verify restrictions and fees.
Hard cases are recommended for checked items to prevent damage.

Pets

Sunrise Airways accepts pets in the cabin or as checked baggage, depending on size and weight.

A fee applies, and a health certificate and other documents are required.

Excess and Oversized Baggage Fees

Fees for excess or overweight baggage vary by destination and number of bags.

Additional bags: $50–$100 USD per bag, subject to availability.
Overweight bags to Cuba (over 23 kg): $100 USD per piece.
Overweight baggage is not authorized on some destinations; contact Customer Service to confirm.
Baggage fees are non-refundable unless the booking is canceled within 24 hours or if baggage is damaged or delayed.

Prohibited Items

Certain items are restricted or prohibited for safety and security reasons.

Sharp objects (e.g., knives, scissors over 4 inches) are restricted in cabin baggage but may be allowed in checked luggage if properly wrapped.
Sporting equipment (e.g., baseball bats, golf clubs) must be checked.
Prohibited items posing threats to passengers, crew, or aircraft are banned and may lead to penalties or imprisonment.

Baggage Care

Sunrise Airways assumes liability for checked luggage issues (delay, damage, or loss) occurring under their care, but not for issues due to passenger fault or item defects.

Delayed Baggage: Report at the airport before leaving and complete a Property Irregularity Report (PIR) with the bag tag reference number. Most bags are returned within 48 hours.
Damaged Baggage: File a PIR form at the airport. Compensation may be offered for baggage fees if damage occurred in airline custody.
Lost Baggage: Submit a claim within 7 days with supporting documents. Claims for expenses due to delays must be filed within 21 days.

Additional Notes

Domestic flights within Haiti currently restrict passengers to the baggage allowance included with their ticket fare; no additional luggage is permitted.
Flights to Cuba are temporarily postponed due to pending government approval.
Check-in is recommended at least 2 hours before international flights and 1 hour before domestic flights.
Baggage allowances and fees may vary by aircraft and equipment; contact Customer Service for confirmation.
Online check-in is available 24 to 3 hours before departure via the Sunrise Airways website or mobile app.