Sunrise Airways has implemented a name change policy that allows for specific types of modifications to passenger information while maintaining the security and accuracy of its booking system. The policy is designed to accommodate genuine correction requests, especially when errors in names occur during the booking process. However, the airline also imposes restrictions to prevent ticket misuse and ensure compliance with aviation security regulations.
Passengers are permitted to make minor name corrections in cases where spelling mistakes or typographical errors are identified. These may include adjustments such as fixing a misspelled first or last name, changing the order of names, or correcting an abbreviation to match the full name as reflected on official identification documents. The key condition is that the correction must not alter the identity of the traveler. If the intent of the change is to replace the traveler entirely, the request will be denied.
For name changes resulting from legal reasons, such as marriage, divorce, or a legal name change, Sunrise Airways may consider processing the update. To do so, passengers must submit valid legal documentation that supports the request. This may include a marriage certificate, court-issued name change order, or divorce decree. The airline evaluates these requests on a case-by-case basis and may charge an administrative fee depending on the fare conditions and the complexity of the change.
Sunrise Airways strictly prohibits full name changes that would transfer the booking to another person. All tickets are non-transferable, and the name on the reservation must match the identification presented at the time of travel. If a different individual needs to travel, a new ticket must be purchased under that person’s name. This policy helps ensure adherence to travel regulations and reduces the risk of fraudulent activities.
Passengers who identify an error in their name should contact Sunrise Airways customer service or the travel agency through which the booking was made as soon as possible. Early action increases the chances of having the correction approved and completed in time for departure. Waiting until the last minute may result in delays or complications that could prevent travel altogether.
It is the responsibility of the passenger to ensure that all booking details, especially the name, are entered correctly at the time of reservation. Sunrise Airways encourages travelers to double-check their information against official identification documents to avoid issues at check-in or during boarding. Inaccurate information can lead to denied boarding and additional costs if the problem is not resolved promptly.
Sunrise Airways remains committed to assisting passengers with legitimate name correction needs while maintaining a clear framework that supports the integrity and security of its operations. The airline recommends that passengers familiarize themselves with the name change policy before booking and follow the proper procedures if a correction becomes necessary.