Overview
Surinam Airways (SLM) allows minor name corrections and, under specific conditions, full name changes for tickets affected by the COVID-19 pandemic waiver policy. Outside of this waiver, full name changes to transfer tickets to another person are generally not permitted. The name on the ticket must match the traveler’s passport or government-issued ID to comply with security and regulatory requirements.
Key Policy Details
- Minor name corrections, such as fixing spelling errors or adjusting titles, are permitted to ensure the name matches the traveler’s passport or ID. Corrections are typically limited to a few characters and may be free if requested within a short period after booking, usually a day, for tickets booked directly through Surinam Airways.
- Corrections for legal name changes, such as those due to marriage or divorce, are allowed with supporting documents like a marriage certificate, divorce decree, or court order.
- Full name changes to transfer a ticket to another person are not allowed under standard policy. However, for tickets issued between specific dates during the COVID-19 pandemic, a one-time transfer to another person was permitted for fully unused tickets, provided the change was requested by a specific deadline. This waiver has likely expired, and passengers should confirm current policies with the airline.
- Bookings made through travel agents must have name corrections or changes processed through the agent, not directly with Surinam Airways.
- Name corrections or changes are not permitted for codeshare flights not operated by Surinam Airways or after the journey has commenced.
- The name on the ticket must exactly match the traveler’s passport or government-issued ID to avoid boarding issues.
How to Make Name Corrections
Name corrections can be made through the following methods:
- Customer Service: Contact the Surinam Airways Call Center, provide the booking reference and passenger details, request the correction, and submit necessary documents. Fees may apply, and a confirmation email with the updated ticket will be sent upon completion.
- In-Person: Visit a Surinam Airways ticket office or airport counter, provide the booking reference and identification documents, and request the correction. Fees may apply, and a confirmation email will be sent.
- Travel Agency: For bookings made through a travel agency, contact the agency directly to request the correction, provide required documents, and pay any applicable fees. The agency will coordinate with the airline.
Important Notes
- Name corrections must be requested before departure, ideally as soon as the error is noticed, to avoid complications at check-in.
- Fees for name corrections vary based on fare type, route, and timing. Minor corrections within the initial grace period are typically free, but significant changes may incur a service fee.
- Passengers should ensure the name matches their passport or ID exactly to comply with security regulations, particularly for international flights.
- The COVID-19 waiver allowing one-time ticket transfers to another person was valid for tickets issued during a specific period and required changes by a set deadline. This policy may no longer apply, so passengers should verify current rules with Surinam Airways.
- For bookings involving promotional fares or group travel, additional restrictions may apply, and corrections may not be possible.
