Swoop Airlines Baggage Policy (Historical - 2023)
Note: Swoop Airlines ceased operations on October 29, 2023, and merged with WestJet. The following reflects Swoop’s baggage policy as of 2023.
Carry-On Baggage Allowance
Swoop Airlines allowed one free personal item per passenger. A carry-on bag for the overhead bin incurred a fee, which varied by flight distance and purchase time.
| Baggage Type |
Maximum Dimensions |
Maximum Weight |
Fee (CAD, One-Way) |
| Personal Item |
41 x 15 x 33 cm (16 x 6 x 13 in) |
Not specified |
Free |
| Carry-On (Overhead Bin) |
52 x 23 x 38 cm (21 x 9 x 15 in) |
Not specified |
Short Distance (<1000 km): $42 (online), $52.50 (check-in), $63 (airport)
Medium Distance (1000–3000 km): $50–$57.50 (online), $60–$69 (check-in), $70–$80.50 (airport)
Long Distance (>3000 km): $60–$67.80 (online), $70–$79.10 (check-in), $80–$90.40 (airport)
|
- Personal items include purses, small backpacks, briefcases, or laptop bags, and must fit under the seat.
- Items like jackets, umbrellas, diaper bags, duty-free items, and assistive devices (e.g., wheelchairs, strollers) do not count toward the carry-on allowance.
- Infants (under 2) are allowed one carry-on bag (up to 5 kg) and one personal item.
- Carry-on bags must fit in the sizing device at check-in or the gate.
- Fees increase by $2 during peak seasons (June 29–September 4, 2023; December 15, 2023–January 3, 2024).
- US departures are charged in USD equivalent.
Checked Baggage Allowance
Swoop charged for all checked bags, with fees varying by flight distance, number of bags, and purchase time. A maximum of four checked bags per passenger was allowed.
| Bag Number |
Maximum Dimensions |
Maximum Weight |
Fee (CAD, One-Way) |
| First Bag |
157 cm (62 in, length + width + height) |
23 kg (50 lbs) |
Short Distance: $36–$40 (online), $46–$50 (check-in), $56–$60 (airport)
Medium Distance: $42–$48 (online), $52–$58 (check-in), $62–$68 (airport)
Long Distance: $48–$54 (online), $58–$64 (check-in), $68–$74 (airport)
|
| Second Bag |
157 cm |
23 kg |
Short Distance: $48–$54 (online), $58–$64 (check-in), $68–$74 (airport)
Medium Distance: $54–$60 (online), $64–$70 (check-in), $74–$80 (airport)
Long Distance: $60–$66 (online), $70–$76 (check-in), $80–$86 (airport)
|
| Third/Fourth Bag |
157 cm |
23 kg |
Short Distance: $100–$110 (online), $110–$120 (check-in), $120–$130 (airport)
Medium Distance: $110–$120 (online), $120–$130 (check-in), $130–$140 (airport)
Long Distance: $120–$130 (online), $130–$140 (check-in), $140–$150 (airport)
|
- Bags exceeding 23 kg (up to 45 kg) or 157 cm (up to 203 cm) incur an additional fee of $105–$115 CAD/USD.
- Bags over 45 kg or 203 cm are not accepted.
- Fees increase by $2 during peak seasons (June 29–September 4, 2023; December 15, 2023–January 3, 2024).
- Active Canadian military members: Up to two checked bags and one carry-on free with a valid ID.
- Premium Class passengers: One free checked bag.
- Fees are non-refundable unless baggage is lost or damaged.
Special Baggage
Sports Equipment
Sports equipment (e.g., skis, snowboards, bicycles) was accepted as checked baggage with regular fees if within weight/size limits.
- Skis: One pair of skis, poles, boots, and helmet (or separate boot bag). Oversize fee waived; overweight fee ($105–$115) applies if over 23 kg.
- Bicycles: Must be packed flat in a bag/box, tires partially deflated, pedals removed, handlebars aligned, max 118 in. One per traveler.
- Regular baggage fees apply unless exceeding limits.
Musical Instruments
Small instruments could be carried as a personal item or carry-on if within size limits. Larger instruments required checking or an extra seat purchase.
- Checked instruments: Subject to standard checked baggage fees and size/weight restrictions.
- Contact Swoop in advance for oversized instruments.
Pets
Swoop allowed small pets in the cabin for a fee, subject to space and regulations.
- Fee: $50–$100 CAD/USD per way, depending on route.
- Pets counted as the carry-on item, with a carrier fitting under the seat (41 x 15 x 33 cm).
- Health certificates and documentation required.
Prohibited Items
Certain items were restricted or prohibited for safety reasons.
- Carry-on: Liquids over 100 ml, sharp objects, flammable items.
- Checked: Loose lithium batteries, hazardous materials.
Lost, Damaged, or Delayed Baggage
Swoop followed Canadian Air Passenger Protection Regulations (APPR) for baggage issues.
- Delayed: Report to a Swoop agent within 7 days of arrival. File a claim within 21 days. Interim expenses: Up to $100 CAD/USD for the first 48 hours, $250 total thereafter.
- Damaged: Report within 7 days at the airport with the damaged bag for assessment.
- Lost: File a claim within 21 days. Compensation up to 1,288 SDR under Montreal Convention.
Additional Notes
- Check-in: Online 24 hours to 60 minutes before departure; airport check-in closes 45 minutes (domestic) or 60 minutes (international) before departure.
- Baggage fees were cheaper when purchased online during booking compared to check-in or airport.
- Swoop’s strict enforcement of size/weight limits was noted, with no leniency for overages.
- Assistive devices (e.g., wheelchairs, strollers) were exempt from fees.
