Swoop Airlines offers a straightforward flight change policy designed to give passengers control and flexibility over their travel plans. The airline encourages travelers to make any changes as early as possible to ensure availability and minimize additional charges. All changes must align with the terms and conditions associated with the original fare purchased.
Flight changes can be made through the official Swoop website or by contacting customer support. Passengers are allowed to modify their flight dates or times, subject to the availability of seats on the desired flight. However, the ability to make changes depends on the fare type, and additional fees or fare differences may apply.
Fares classified as non-flexible or promotional often carry more restrictions. In such cases, change fees may be charged, and the ticket may not be eligible for refunds. Conversely, passengers who purchase more flexible fares generally benefit from reduced change penalties or even free modifications, depending on the terms selected at the time of booking.
If the newly selected flight costs more than the original one, passengers are required to pay the fare difference. In scenarios where the new fare is lower, Swoop does not typically offer a refund for the difference. It's important to review all fare rules before confirming any flight change to avoid unexpected costs.
All flight changes must be finalized prior to the original flight’s departure time. If a passenger fails to update their reservation or misses the flight without making the necessary changes, the ticket may be forfeited. No-show policies are strictly enforced, especially on non-refundable fares.
In the case of flight cancellations, significant delays, or other disruptions initiated by the airline, Swoop generally allows passengers to rebook on another flight at no extra charge. The airline aims to provide reasonable alternatives and ensure that travelers reach their destination with minimal inconvenience.
Tickets booked through third-party platforms may be subject to separate change policies or require modifications to be made directly through the original booking agent. Passengers should confirm all terms and fees before initiating any changes to ensure smooth processing.
During times of travel uncertainty or major disruptions such as weather events or public health emergencies, Swoop may temporarily adjust its flight change policy to accommodate affected passengers. Such updates are communicated via the airline’s website and other official channels.
To initiate a flight change, passengers should have their booking reference, personal details, and preferred travel dates ready. The “Manage My Booking” tool on the Swoop website offers a convenient and quick way to make updates to travel plans without waiting for phone support.
Swoop Airlines remains committed to providing transparent and traveler-friendly options for modifying bookings. Understanding the specific fare rules at the time of booking and acting early when plans change are the best ways to ensure a flexible and stress-free travel experience.