Overview
TAAG Angola Airlines, the flag carrier of Angola, permits minor name corrections on tickets to address spelling errors but does not allow full name changes to transfer tickets to another person. The policy ensures the name on the ticket matches the traveler’s passport or government-issued ID for security and compliance purposes.
Key Policy Details
- Minor name corrections, such as fixing spelling errors in the first or last name, are allowed to ensure the name matches the traveler’s passport or ID. These corrections are typically limited to a few characters.
- Corrections for legal name changes, such as those due to marriage or divorce, may be permitted with supporting documents like a marriage certificate, divorce decree, or court order, subject to airline approval.
- Full name changes to transfer a ticket to another person are not permitted. The original booking must be canceled, and a new ticket purchased, subject to availability, fare conditions, and cancellation fees.
- Bookings made through travel agents or third-party platforms must have name corrections processed through the original booking provider, not directly with TAAG Angola Airlines.
- Name corrections are only permitted for TAAG-operated flights and not for codeshare flights or flights operated by partner airlines.
- The name on the ticket must exactly match the traveler’s passport or government-issued ID, such as an Angolan National ID card, to avoid boarding issues.
- Name corrections are not allowed after the journey has commenced or for certain promotional or non-refundable fares.
How to Make Name Corrections
Name corrections can be made through the following methods:
- Online: Visit the TAAG Angola Airlines website, access the My Trips section, enter the booking reference and last name, select the option to edit passenger details, make the correction, upload required documents if needed, and pay any applicable fees. A confirmation email with the updated ticket will be sent.
- Customer Service: Contact TAAG Angola Airlines customer support via phone, email, or live chat, provide the booking reference and passenger details, request the correction, and submit necessary documents, including a photocopy of a passport or Angolan National ID card. Fees may apply, and a confirmation email will be sent upon completion.
- In-Person: Visit a TAAG Angola Airlines ticket office or airport counter, provide the booking reference and identification documents, and request the correction. Fees may apply, and a confirmation email will be sent.
Important Notes
- Name corrections must be requested before departure, ideally as soon as the error is noticed, to avoid complications at check-in.
- Fees for name corrections vary based on fare type, route, and timing. Minor corrections within a short grace period after booking, typically a day, may be free, but other changes may incur a service fee.
- Passengers must ensure the name matches their passport or ID exactly to comply with security regulations, particularly for international flights to destinations like Brazil, Cuba, or Portugal.
- For legal name changes, passengers must provide original or certified copies of supporting documents for verification, along with a written request including booking details and contact information.
- Passengers with bookings through third-party platforms should contact their booking agent for assistance, as TAAG may not process changes directly for such reservations.
