Overview
TAM Airlines, now operating as LATAM Airlines Brasil following its merger with LAN Airlines, allows minor name corrections on tickets but does not permit full name changes to transfer tickets to another person. The policy ensures the name on the ticket matches the traveler’s passport or government-issued ID for security and compliance purposes. The following details reflect the name change policy as applied by LATAM Brasil for tickets originally issued under the TAM brand.
Key Policy Details
- Minor name corrections, such as fixing spelling errors in the first, middle, or last name, are permitted, typically limited to a few characters, and may be free if requested within a short period after booking, usually a day, for tickets purchased directly through LATAM’s website, app, or contact center.
- Corrections for legal name changes, such as those due to marriage or divorce, are allowed with supporting documents like a marriage certificate, divorce decree, or court order.
- Full name changes to transfer a ticket to another person are not permitted. The original booking must be canceled, and a new ticket purchased, subject to availability, fare conditions, and applicable cancellation fees.
- Name corrections are only permitted for LATAM-operated flights and not for codeshare flights or flights operated by partner airlines, such as Delta Air Lines, unless specified in the booking agreement.
- Bookings made through travel agents or third-party platforms must have name corrections processed through the original booking provider, not directly with LATAM Airlines.
- The name on the ticket must exactly match the traveler’s passport or government-issued ID to avoid boarding issues, particularly for international flights.
- Name corrections are not permitted after the journey has commenced or for certain promotional or non-refundable fares.
How to Make Name Corrections
Name corrections can be made through the following methods:
- Online: Visit the LATAM Airlines website, access the My Trips section, enter the booking reference and last name, select the option to edit passenger details, make the correction, upload required documents if needed, and pay any applicable fees. A confirmation email with the updated ticket will be sent.
- Customer Service: Contact LATAM Airlines customer support via phone or WhatsApp, provide the booking reference and passenger details, request the correction, and submit necessary documents. Fees may apply, and a confirmation email will be sent upon completion.
- In-Person: Visit a LATAM Airlines ticket office or airport counter, provide the booking reference and identification documents, and request the correction. Fees may apply, and a confirmation email will be sent.
Important Notes
- Name corrections must be requested before departure, ideally as soon as the error is noticed, to avoid complications at check-in. Changes are not permitted after check-in or once the journey has started.
- Fees for name corrections vary by fare type, route, and timing. Minor corrections within the initial grace period, typically a day, are often free, but significant changes may incur a service fee or fare difference.
- Passengers should ensure the name matches their passport or ID exactly to comply with security regulations, especially for international flights to destinations like the United States, Europe, or other South American countries.
- For legal name changes, original or certified copies of supporting documents must be provided for verification.
- Passengers with bookings through third-party platforms should contact their booking agent, as LATAM may not process changes directly for such reservations.
