Overview
TAP Air Portugal allows minor name corrections on tickets to address spelling errors or legal name changes but does not permit full name changes to transfer tickets to another person. The policy ensures the name on the ticket matches the traveler’s passport or government-issued ID for security and compliance purposes, as required by the U.S. Department of Transportation.
Key Policy Details
- Minor name corrections, such as fixing spelling errors in the first, middle, or last name, are permitted, typically up to a few characters, and are free if requested within a short period after booking, usually a day, for tickets booked directly through TAP Air Portugal.
- Corrections for legal name changes, such as those due to marriage or divorce, are allowed with supporting documents like a marriage certificate, divorce decree, or court order. Only one correction per ticket is permitted.
- Full name changes to transfer a ticket to another person are not allowed, even in cases of a passenger’s death. The original booking must be canceled, and a new ticket purchased, subject to availability, fare conditions, and applicable cancellation fees.
- Name corrections are only permitted for TAP-operated flights and not for codeshare flights, flights operated by partner airlines, or certain fare types like non-refundable or promotional fares.
- Bookings made through travel agents or third-party platforms must have name corrections processed through the original booking provider, not directly with TAP Air Portugal.
- The name on the ticket must exactly match the traveler’s passport or government-issued ID to avoid boarding issues. In cases where correction is not feasible, a special note may be added to the booking to match the ID, but this is not guaranteed.
How to Make Name Corrections
Name corrections can be made through the following methods:
- Online: Visit the TAP Air Portugal website, navigate to the Booking and Managing section, enter the booking reference and last name, select the option to edit passenger details, make the correction, upload required documents if needed, and pay any applicable fees. A confirmation email with the updated ticket will be sent.
- Customer Service: Contact TAP Air Portugal customer support via phone, chat, or email, provide the booking reference and passenger details, request the correction, and submit necessary documents. Fees may apply, and a confirmation email will be sent upon completion.
- In-Person: Visit a TAP Air Portugal ticket office or airport counter, provide the booking reference and identification documents, and request the correction. Fees may apply, and a confirmation email will be sent.
Important Notes
- Name corrections must be made before the flight’s departure, ideally as soon as the error is noticed, to avoid boarding issues. Corrections are not permitted after the journey has commenced.
- Fees for name corrections vary based on fare type, route, and timing. Minor corrections within the initial grace period are typically free, but significant changes or corrections outside this period may incur a fee, which can vary by region.
- Passengers should ensure the name matches their passport or ID exactly to comply with security regulations, as discrepancies can lead to denied boarding.
- For legal name changes, passengers must provide original or certified copies of supporting documents for verification.
- Passengers with non-refundable tickets may face challenges, as these tickets are non-transferable per TAP’s Contract of Carriage. In such cases, cancellation and rebooking may be required, potentially incurring additional costs.
