Tianjin Airlines, a Chinese regional carrier based at Tianjin Binhai International Airport, allows passengers to modify flight bookings under specific conditions, with rules and fees varying by fare type, route, and timing. Below is an overview of the flight change policy based on available information.
Passengers who booked through the Tianjin Airlines website can modify bookings via the "Manage My Bookings" section by entering their booking reference and surname. Changes include flight date or time, subject to availability and fare rules. Online changes are not available for group tickets, codeshare flights, or promotional fares.
For tickets purchased through travel agents or third-party platforms, passengers must contact the issuing agent to request changes. Direct modifications through Tianjin Airlines are not permitted for such bookings. If booked through an agent like Chinaairlinetravel.com, passengers can email or submit an online request for changes, subject to a handling charge.
Tianjin Airlines offers various fare types, such as Economy Basic, Economy Flex, and Business, each with distinct change policies:
Changes made within a day of booking are typically free if the flight is at least a week away. Beyond this period, Economy Basic fares incur a change fee per segment, varying by route. Economy Flex and Business fares may have reduced or no fees, depending on fare conditions. A handling charge applies for changes made through third-party agents like Chinaairlinetravel.com. Additional service fees are charged for changes via the Call Centre or airport counters. No-show fees apply if changes are not made before departure, and voluntary changes after an involuntary rebooking (due to airline-initiated changes) incur standard fees.
If the new flight is more expensive, passengers must pay the fare difference in addition to any change fee. No refund is provided if the new fare is lower, unless specified by fare rules.
Changes must be made before the scheduled departure time, with online changes closing a few hours before departure. Tickets are valid for one year from issuance, and changes must occur within this period. Changes for partially used tickets or after departure are not permitted.
Segment changes are allowed only if the new flight is of equivalent service grade and within a week before or after the original departure date, subject to availability, a change fee, and fare differences. Changes to origin or destination are not permitted for Fortune Wings Club award tickets after travel has begun.
Full name changes or ticket transfers to another person are not permitted. Minor spelling corrections are allowed through the Call Centre or ticket office with a fee, provided the request is made before check-in.
If Tianjin Airlines cancels or significantly delays a flight, passengers can rebook on another flight within a week before or after the original departure date at no cost, subject to availability, or request a refund without fees at the original ticket issuing office. For combined flights with other carriers, the operating carrier handles rebooking. Passengers are entitled to one free involuntary change, with subsequent changes treated as voluntary and subject to fees.
Passengers can modify bookings through the following methods: