Overview
Tianjin Airlines, a Chinese airline operating domestic and international flights, allows minor name corrections on tickets for spelling errors but does not permit full name changes to transfer tickets to another person. The policy ensures the name on the ticket matches the traveler’s passport or government-issued ID, adhering to aviation security regulations, particularly for domestic flights in China and international routes.
Key Policy Details
- Minor name corrections, such as fixing spelling errors in the first or last name, are permitted to align with the traveler’s passport or ID, typically limited to a few characters. These corrections may be free if requested shortly after booking, often within a day, for tickets purchased directly through Tianjin Airlines.
- Corrections for legal name changes, such as those due to marriage or divorce, may be allowed with supporting documents like a marriage certificate, divorce decree, or court order, subject to airline approval.
- Full name changes to transfer a ticket to another person are not permitted. The original booking must be canceled, and a new ticket purchased, subject to availability, fare conditions, and cancellation fees.
- Name corrections are only permitted for Tianjin Airlines-operated flights (GS flights) and not for codeshare flights or flights operated by partner airlines, such as Hainan Airlines, unless specified in the booking agreement.
- Bookings made through travel agents or third-party platforms must have name corrections processed through the original booking provider, not directly with Tianjin Airlines.
- The name on the ticket must exactly match the traveler’s passport or government-issued ID, such as a Chinese National ID for domestic flights or a passport for international flights, to avoid boarding issues. For passengers with only one name, special input rules may apply, such as using the single name in the family name field.
- Name corrections are not permitted after the journey has commenced or for certain promotional or non-refundable fares.
How to Make Name Corrections
Name corrections can be made through the following methods:
- Customer Service: Contact Tianjin Airlines customer support via phone or email, provide the booking reference and passenger details, request the correction, and submit necessary documents, such as a passport or ID. Fees may apply, and a confirmation email with the updated ticket will be sent upon completion.
- In-Person: Visit a Tianjin Airlines ticket office or airport counter, provide the booking reference and identification documents, and request the correction. Fees may apply, and a confirmation email will be sent.
- Travel Agency: For bookings made through a travel agency, contact the agency directly to request the correction, provide required documents, and pay any applicable fees. The agency will coordinate with Tianjin Airlines.
Important Notes
- Name corrections must be requested before check-in, ideally as soon as the error is noticed, as online check-in closes a few hours before departure and airport check-in counters close shortly before the flight.
- Fees for name corrections vary by fare type, route, and timing. Minor corrections within a short grace period after booking may be free, but other corrections may incur a fee, potentially including a handling charge if processed through a third party.
- Passengers must ensure the name matches their passport or ID exactly, without spaces or punctuation, to comply with security regulations, especially for international flights to destinations like Phuket or Osaka.
- For legal name changes, original or certified copies of supporting documents must be provided for verification.
- Passengers with bookings through third-party platforms should contact their booking agent, as Tianjin Airlines may not process changes directly for such reservations.
- For passengers with unique name formats, such as a single name or names exceeding a certain character length, special input rules apply, and assistance from customer service may be required.
