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Tiger Airways Cancellation Policy

Based on the latest information from tigerairtw.com, Baolau, and reliable sources like Alternative Airlines

24-Hour Risk-Free Cancellation:
  • You can cancel a Tigerair Taiwan flight within 24 hours of booking for a full refund to the original payment method, provided the flight departs at least 7 days (168 hours) later, per U.S. Department of Transportation (DOT) and Airlines Reporting Corporation (ARC) rules for U.S. bookings. This applies to all fare types booked directly through tigerairtw.com, the Tigerair Taiwan app, or their call center.
  • No cancellation fees apply, and refunds are processed within 7–10 business days, though delays up to 30 days have been reported on Tripadvisor.
  • Exclusions: Group bookings (10+ passengers), codeshare flights, and some promotional fares may not qualify.
After 24 Hours:
  • Non-Refundable Tickets: Per Tigerair Taiwan’s policy, all tickets are non-refunded after the 24-hour window, except for government taxes and fees, which may be refunded upon request. No travel credits or vouchers are issued for cancellations.
  • Cancellation Deadline: Cancellations must be made at least 4 hours before departure to request a tax refund. No-show passengers forfeit the entire ticket value, including taxes.
  • Fees: A $20–$50 USD administration fee may apply for processing tax refunds, depending on the booking channel.
Cancellation Process:
  • Phone: Call Tigerair Taiwan’s customer service at +1-877-240-6770. A service fee may apply.
  • In-Person: Visit a Tigerair Taiwan ticket counter at airports like Taiwan Taoyuan (TPE).
  • Refunds for taxes are credited within 7–10 business days, but delays are common for third-party bookings.
Special Circumstances:
  • Airline-Canceled Flights:
    • If Tigerair Taiwan cancels a flight, you’re entitled to a full refund (including non-refunded fares) or rebooking on the next available flight. For EU departures (e.g., codeshare routes), EC 261/2004 may apply, offering €250–€600 compensation for cancellations with less than 14 days’ notice, unless due to extraordinary circumstances (e.g., weather). Compensation varies by distance: €250 (≤1,500 km), €400 (1,500–3,500 km), €600 (>3,500 km).
  • Delays: For delays over 3 hours due to Tigerair’s control on EU routes, you may cancel for a refund or claim EC 261 compensation (€250–€600).
  • Medical or Extenuating Circumstances: Refunds for illness or emergencies may be considered with documentation (e.g., medical certificate), but this is not guaranteed. Contact customer service via tigerairtw.com.
  • Weather-Related Cancellations: Fee-free refunds or rebooking are offered, but no compensation is provided.
Additional Notes:
  • Operational Context: Tigerair Taiwan operates 15 Airbus A320s to 30+ destinations in Asia (e.g., Japan, Korea, Thailand) from Taipei. Recent data shows an 80% on-time rate, but reliability varies by route.
  • Travel Insurance: Strongly recommended due to non-refunded tickets.