Overview
Tiger Airways, rebranded as Tigerair, was a low-cost carrier based in Singapore that merged with Scoot on July 25, 2017. The following details reflect the name change policy as it existed for Tigerair before the merger, based on available information. Tigerair allowed name changes and minor corrections for tickets, subject to fees, to ensure the name on the ticket matched the traveler’s passport or government-issued ID for security and compliance purposes. For current policies, passengers should refer to Scoot’s guidelines for Singapore-based flights or Virgin Australia for Tigerair Australia flights, as applicable.
Key Policy Details
- Name changes, including minor corrections for spelling errors or transferring the ticket to another person, were permitted for the entire trip, subject to a change fee per flight plus any fare difference at the time of change. Corrections had to align with the traveler’s passport or ID.
- Legal name changes, such as those due to marriage or divorce, were allowed with supporting documents like a marriage certificate, divorce decree, or court order.
- Name changes could only be processed through the Tigerair Customer Contact Centre, not online, and had to be requested at least a few hours before the scheduled departure time for domestic flights and longer for international flights.
- Bookings made through travel agents or third-party platforms required name changes to be processed through the original booking provider, not directly with Tigerair.
- The name on the ticket had to exactly match the traveler’s passport or government-issued ID to avoid boarding issues. For domestic flights within Australia, ID checks were sometimes skipped if online check-in was completed and no checked baggage was involved, though this was not guaranteed.
- Name changes were not permitted for codeshare flights, flights operated by partner airlines, or after the journey had commenced.
- No refunds were available for fare differences if the new fare was lower at the time of change.
How to Make Name Changes or Corrections
Name changes or corrections could be made through the following methods when the airline was operational:
- Customer Service: Contact the Tigerair Customer Contact Centre via phone, provide the booking reference and passenger details, request the change or correction, and submit necessary documents, such as a passport or ID. A change fee and any fare difference applied, and a confirmation email with the updated ticket would be sent upon completion.
- In-Person: Visit a Tigerair ticket counter at the airport, provide the booking reference and identification documents, and request the change or correction. A change fee and any fare difference applied, and a confirmation email would be sent.
- Travel Agency: For bookings made through a travel agency, contact the agency directly to request the change or correction, provide required documents, and pay any applicable fees. The agency would coordinate with Tigerair.
Important Notes
- Name changes or corrections had to be requested at least a few hours before departure, with earlier requests recommended to avoid complications at check-in.
- Fees for name changes included a per-flight change fee plus any fare difference if the new fare was higher. No refunds were issued if the new fare was lower.
- Passengers were required to ensure the name matched their passport or ID exactly to comply with security regulations, particularly for international flights to destinations like Bangkok, Bali, or Taipei.
- For legal name changes, original or certified copies of supporting documents were required for verification.
- Since Tigerair Singapore merged with Scoot, passengers with unresolved issues for Singapore-based flights should contact Scoot’s customer support. For Tigerair Australia, which ceased operations in 2020, passengers should contact Virgin Australia for assistance with prior bookings.
- Passengers with bookings through third-party platforms were advised to contact their booking agent, as Tigerair did not process changes directly for such reservations.
