Overview
TUIfly, a leisure airline operating under the TUI Group, allows minor name corrections and name changes for non-lead passengers on bookings, subject to specific conditions and fees. The policy ensures the name on the ticket matches the traveler’s passport or government-issued ID for security and compliance purposes. The lead passenger’s name cannot be changed for flight-only bookings, but minor spelling corrections are permitted free of charge under certain conditions.
Key Policy Details
- Minor spelling corrections, such as fixing typos in the first or last name, are permitted free of charge if requested within a specified period after booking, typically a short time, and when the departure is more than a few weeks away. Corrections must align with the traveler’s passport or ID.
- Name changes for non-lead passengers are allowed for a fee per person per booking, plus any fare difference if the new ticket price is higher. No refund is provided if the new fare is lower.
- The lead passenger’s name cannot be changed for flight-only bookings. For package holidays, name changes may be permitted for all passengers, including the lead passenger, subject to a fee and fare difference, though restrictions may apply for certain package types like ski holidays or group bookings.
- Corrections for legal name changes, such as those due to marriage or divorce, are permitted with supporting documents like a marriage certificate, divorce decree, or court order, typically free of charge if within the allowed correction period.
- Bookings made through travel agents or third-party platforms must have name changes or corrections processed through the original booking provider, not directly with TUIfly.
- Name changes or corrections must apply to all segments of the booking, including both outbound and return flights, and are not permitted after check-in or once the journey has commenced.
- The name on the ticket must exactly match the traveler’s passport or ID to avoid boarding issues. For infants not yet born at booking, a placeholder name like “Inf X” followed by the surname can be used, with the correct name updated free of charge once known.
- Name changes are not permitted for certain fare types, such as promotional fares, or for flights operated by partner airlines under codeshare agreements.
How to Make Name Changes or Corrections
Name changes or corrections can be made through the following methods:
- Online: Access the myTUI section on the TUIfly website, enter the booking reference and last name, select the option to change or correct passenger details, make the necessary changes, upload required documents if needed, and pay any applicable fees. A confirmation email with the updated ticket will be sent.
- Customer Service: Contact TUIfly customer support via phone or the Service & Contact section on the website, provide the booking reference, departure date, and passenger details, request the change or correction, and submit necessary documents, such as a passport or ID. Fees may apply, and a confirmation email will be sent upon completion.
- In-Person: Visit a TUIfly ticket counter at the airport or a TUI Holiday Store, provide the booking reference and identification documents, and request the change or correction. Fees may apply, and a confirmation email will be sent.
- Travel Agency: For bookings made through a travel agency, contact the agency directly to request the change or correction, provide required documents, and pay any applicable fees. The agency will coordinate with TUIfly.
Important Notes
- Name changes or corrections must be requested before check-in, ideally well in advance of departure, to avoid complications. Changes are not permitted within a few hours of departure or after the journey has started.
- Fees for name changes vary by region and ticket type, typically charged per person per booking, plus any fare difference. Minor spelling corrections are free if made within a short period after booking and when departure is more than a few weeks away.
- Passengers must ensure the name matches their passport or ID exactly to comply with security regulations, particularly for international flights to destinations like the Mediterranean, Canary Islands, or Cape Verde.
- For legal name changes, original or certified copies of supporting documents must be provided for verification.
- Passengers with bookings through third-party platforms should contact their booking agent, as TUIfly may not process changes directly for such reservations.
- For package holidays, additional restrictions may apply, and passengers should review the terms and conditions to confirm eligibility for name changes.
