Tunisair's cancellation policy allows passengers to cancel flights under specific conditions, with refunds and fees depending on the fare type, timing, and ticket origin. Here’s a concise overview based on available information:
24-Hour Risk-Free Cancellation: You can cancel your flight within 24 hours of booking without a fee and receive a full refund if the flight departs at least 7 days later (168 hours). This applies to all fare types, particularly for bookings originating in the United States, supported by the Tunisair Reporting Corporation (ARC).
Cancellations After 24 Hours: If you cancel after the 24-hour window or within 7 days of departure, a cancellation fee applies, ranging from $100 to $500, depending on the ticket type, route, and cabin class. Non-refundable tickets may not be eligible for refunds unless canceled within the 24-hour period or at least 60 days before departure.
Airline-Initiated Cancellations: If Tunisair cancels your flight, you’re entitled to a full refund or rebooking on the next available flight. For flights departing from the UK/EU, if the cancellation occurs with less than 14 days’ notice, you may also claim compensation of up to €600 (£520/$650) under EU/UK Regulation EC 261, unless the cancellation is due to extraordinary circumstances (e.g., bad weather, air traffic control strikes). Compensation eligibility requires the issue to be within Tunisair’s control.
Refund Process: Refunds are processed within 30 days to the original payment method. For eligible tickets, submit a refund request via the “Manage Booking” section online or through customer service. Non-refundable fares may not qualify unless canceled under the 24-hour rule or due to airline-initiated cancellations