Tunisair, the national carrier of Tunisia, allows passengers to modify flight bookings under specific conditions, with rules and fees varying by fare type, route, and timing. Below is an overview of the flight change policy based on available information.
Passengers who booked through the Tunisair website or mobile app can modify bookings via the "Manage my upcoming trip" or "My Booking" section by entering their booking reference and last name. Changes include flight date, time, or personal details, and can be made up to a few hours before departure, subject to availability and fare rules.
For tickets purchased through travel agents or third-party platforms, passengers must contact the issuing agent to request changes, as direct modifications through Tunisair are not permitted. If booked through platforms like Gotogate, additional restrictions may apply, and agents may charge a handling fee.
Tunisair offers various fare types, such as Basic, Blue, Blue Plus, and Blue Extra, each with distinct change policies:
Changes made within a day of booking are free if the flight is at least a week away, per the flexible booking policy. Beyond this period, Basic, Blue, and Blue Plus fares incur a fee per person for domestic flights and a higher fee for international flights. Blue Extra and Blue Flex fares may waive the change fee. Additional service charges apply for changes made via the Contact Centre, ticket offices, or airport counters. Changes within a few hours of departure or after check-in may incur additional restrictions or higher fees. If the new fare is higher, passengers pay the difference; no refund is provided if the new fare is lower.
If the new flight is more expensive, passengers must pay the fare difference in addition to any change fee. No refund is provided if the new fare is lower, unless specified by fare rules.
Changes are permitted up to a few hours before departure, but some fares may restrict changes within a few days of travel. Tickets are valid for one year from issuance, and changes must occur within this period. No changes are allowed for partially used tickets or after departure.
Destination changes are allowed for unrestricted tickets, subject to availability, a change fee, and fare differences. These must be processed via the Contact Centre or ticket office, as online changes are limited to date or time modifications. Basic Economy tickets typically do not allow destination changes.
Full name changes or ticket transfers to another person are not permitted. Minor spelling corrections are allowed with a fee, provided the name matches the passenger’s passport or ID. Requests must be made before check-in via the Contact Centre or ticket office, and boarding may be denied if details do not match documentation.
If Tunisair cancels or significantly delays a flight by a few hours or more, passengers can rebook on the next available flight at no cost or request a refund of government taxes, as fares are generally non-refundable. EU regulations may entitle passengers to compensation for cancellations with less than a couple of weeks’ notice, unless due to extraordinary circumstances like weather. Notifications are sent via email or SMS if contact details are provided.
Passengers can modify bookings through the following methods: