Overview
Tunisair, the national carrier of Tunisia, has a strict policy prohibiting full name changes on tickets to transfer them to another person, as tickets are non-transferable. Minor name corrections for spelling errors are permitted in certain cases, but the name on the ticket must exactly match the traveler’s passport or government-issued ID to comply with security and aviation regulations.
Key Policy Details
- Minor name corrections, such as fixing typos or swapping first and last names, may be permitted if the error is minor and the corrected name is recognizable as a match to the traveler’s passport or ID. Corrections are typically allowed without a fee if requested within a short period after booking, usually a day, for tickets purchased directly through Tunisair.
- Full name changes to transfer a ticket to another person are not permitted. If a different traveler needs to fly, the original booking must be canceled, and a new ticket purchased, subject to availability, fare conditions, and cancellation fees.
- Corrections for legal name changes, such as those due to marriage or divorce, may be allowed with supporting documents like a marriage certificate, divorce decree, or court order, subject to airline approval and fare conditions.
- Bookings made through travel agents or third-party platforms must have name corrections processed through the original booking provider, not directly with Tunisair.
- The name on the ticket must precisely match the traveler’s passport or ID, including first and last names, without abbreviations or special characters, to avoid boarding issues, especially for international flights to destinations like Paris, London, or Montreal.
- Name corrections are not permitted for codeshare flights, flights operated by partner airlines, or after check-in or the journey has commenced.
- In some cases, minor mismatches, such as swapped first and last names, may be resolved by adding a note to the reservation without a fee, but this is not guaranteed and depends on the discretion of check-in staff.
How to Make Name Corrections
Name corrections can be made through the following methods:
- Customer Service: Contact Tunisair customer support via phone, email, or social media, provide the booking reference and passenger details, request the correction, and submit necessary documents, such as a passport or ID. A confirmation email with the updated ticket will be sent upon completion, if approved.
- In-Person: Visit a Tunisair ticket office or airport counter, provide the booking reference and identification documents, and request the correction. A confirmation email will be sent if the correction is approved.
- Travel Agency: For bookings made through a travel agency, contact the agency directly to request the correction, provide required documents, and pay any applicable fees. The agency will coordinate with Tunisair.
Important Notes
- Name corrections must be requested before check-in, ideally as soon as the error is noticed, as changes are not permitted after check-in or within a few hours of departure.
- Minor corrections within a short grace period after booking are typically free for unrestricted fare types, but other corrections may incur a fee depending on fare conditions and timing.
- Passengers must ensure the name matches their passport or ID exactly to comply with security regulations, as discrepancies may lead to denied boarding, particularly for international flights.
- For legal name changes, original or certified copies of supporting documents must be provided for verification.
- Passengers with bookings through third-party platforms should contact their booking agent promptly, as Tunisair may not process corrections directly for such reservations.
- Minor mismatches, such as swapped names or slight misspellings, may not always cause issues at check-in, as agents are accustomed to handling such errors with older booking systems, but passengers should not rely on this and should seek corrections in advance.
