Turkmenistan Airlines, the national carrier of Turkmenistan, allows passengers to modify flight bookings under specific conditions, with rules and fees varying by fare type, route, and timing. Below is an overview of the flight change policy based on available information.
Passengers who booked through the Turkmenistan Airlines website or mobile app can modify bookings via their personal account in the "Manage My Bookings" section by entering their booking reference and surname. Changes include flight date or time, subject to availability and fare rules. Online changes are not available for non-residents booking through third-party platforms or for group bookings.
For tickets purchased through travel agents or third-party platforms, such as flyturkmenistanairlines.eu, passengers must contact the issuing agent to request changes. Direct modifications through Turkmenistan Airlines are not permitted for such bookings. Changes may incur a handling charge when processed through agents.
Turkmenistan Airlines operates flights in Economy and Business Class, with change policies varying by fare type:
Changes made within a day of booking are typically free if the flight is at least a day away. Beyond this period, Economy Promotional fares may not allow changes or incur high fees, while Economy Standard and Business fares incur a fee per segment, varying by route. Additional service charges apply for changes made through the Call Centre, ticket offices, or airport counters. For third-party bookings, a handling charge may apply. Tickets are non-refundable and non-exchangeable unless specified, and no-show fees may apply if changes are not made before departure.
If the new flight is more expensive, passengers must pay the fare difference in addition to any change fee. No refund is provided if the new fare is lower, unless specified by fare rules.
Changes must be made before the scheduled departure time, typically up to a few hours prior, with online changes closing earlier. Tickets are valid for one year from issuance, and changes must occur within this period. No changes are permitted after departure or for partially used tickets.
Route changes are permitted only via the Call Centre or ticket office, subject to availability, a change fee, and fare differences. Changes must maintain the same class of service and are not allowed for promotional fares or after travel has begun.
Full name changes or ticket transfers to another person are not permitted. Minor corrections, such as changes to passport series or surname due to marriage, are allowed with supporting documentation sent to the airline’s email, provided the request is made before check-in. A fee may apply for corrections made after a day of booking.
If Turkmenistan Airlines cancels or significantly delays a flight, passengers can rebook on another flight within a short period before or after the original date at no cost, subject to availability, or request a refund of government taxes only, as fares are generally non-refundable. Notifications are sent via SMS or email to the contact details provided during booking.
Passengers can modify bookings through the following methods: