Overview
Turkmenistan Airlines, the national carrier of Turkmenistan, has a strict policy prohibiting name changes on tickets, including both full name changes and minor corrections, as tickets are non-transferable and non-endorsable. The name on the ticket must exactly match the traveler’s passport or government-issued ID to comply with security and aviation regulations.
Key Policy Details
- Name changes, including minor corrections for spelling errors or legal name changes due to marriage or divorce, are not permitted under any circumstances. Passengers must ensure the name entered during booking matches their passport or ID exactly.
- Full name changes to transfer a ticket to another person are not allowed. If a different traveler needs to fly, the original booking must be canceled, and a new ticket purchased, subject to availability, fare conditions, and cancellation fees.
- Bookings made through travel agents or third-party platforms must follow the same no-name-change rule, and any changes or cancellations must be processed through the original booking provider, not directly with Turkmenistan Airlines.
- The name on the ticket must precisely match the traveler’s passport or government-issued ID, including first and last names, without abbreviations or special characters, to avoid boarding issues, especially for international flights to destinations like Bangkok, Delhi, or Frankfurt.
- Name changes are not permitted for any flights, including Turkmenistan Airlines-operated flights, codeshare flights, or promotional fares, nor after the journey has commenced.
- Passengers with unique name formats, such as a single name, must ensure the booking reflects the exact name as shown on their ID, following the airline’s input rules.
How to Address Name Issues
Since name changes or corrections are not allowed, passengers with incorrect names must take the following steps:
- Cancellation and Rebooking: Contact Turkmenistan Airlines customer support or the booking agent to cancel the original ticket, if permitted by fare rules, and book a new ticket with the correct name. Cancellation fees may apply, and refunds are subject to fare conditions.
- In-Person at Airport: Visit a Turkmenistan Airlines ticket counter at the airport to discuss booking issues, provide the booking reference and identification documents, and request cancellation or rebooking. Fees may apply, and a new ticket will be issued if available.
- Travel Agency: For bookings made through a travel agency, contact the agency directly to request cancellation and rebooking with the correct name, providing required documents. The agency will coordinate with Turkmenistan Airlines.
Important Notes
- Passengers must verify the name entered during booking matches their passport or ID exactly, as no corrections are allowed after the reservation is confirmed. This is critical to avoid denied boarding, particularly for international flights.
- Cancellation fees and fare differences may apply when rebooking, and refunds are not guaranteed, especially for promotional or non-refundable fares.
- Passengers booking through third-party platforms should contact their agent promptly, as Turkmenistan Airlines does not process changes directly for such reservations.
- For international flights, strict adherence to ID matching is enforced, and discrepancies may lead to delays or denied boarding at check-in or immigration.
- Passengers are advised to book directly through the Turkmenistan Airlines website or authorized channels to minimize complications with third-party bookings.
- Since tickets are non-endorsable and valid only on Turkmenistan Airlines, passengers should carefully review fare rules before booking to understand cancellation and refund options.
