UTair Aviation, a Russian airline based at Khanty-Mansiysk Airport, allows passengers to modify flight bookings under specific conditions, with rules and fees varying by fare type, route, and timing. Below is an overview of the flight change policy based on available information. Note that due to U.S. sanctions imposed in April 2022, U.S.-manufactured aircraft in UTair’s fleet may be grounded, potentially affecting flight schedules.
Passengers who booked through the UTair website or mobile app can modify bookings via the online Member Area by entering their reservation code or ticket number and last name. Changes include flight date or flight number for tickets issued for UTair-operated flights, provided the ticket was paid by bank card and initial conditions are not complex. Changes must be made at least several hours before departure, subject to availability and fare rules. Complex changes, such as those for codeshare flights, require contacting a booking office.
For tickets purchased through travel agents or third-party platforms, passengers must contact the issuing agent to request changes, as direct modifications through UTair are not permitted. Additional handling fees may apply when processed through agents.
UTair offers fare types including Light, Economy, Premium Economy, and Business, each with distinct change policies:
Changes made within a day of booking are free if the flight is at least a few days away. Beyond this period, Economy Minimum and Optimum fares incur a fee per segment, with higher fees for changes made via booking offices, the Contact Centre, or airport counters compared to online changes. Premium Economy and Business fares may have reduced or no fees, depending on fare rules. Additional service charges apply for offline changes. No-show fees apply if changes are not made before departure. If the new fare is higher, passengers pay the difference; if lower, the difference may be refunded, depending on fare conditions.
If the new flight is more expensive, passengers must pay the fare difference in addition to any change fee. If the new fare is less expensive, the difference may be refunded to the passenger, as per the transport regulations, unless the fare rules specify otherwise.
Changes are permitted up to several hours before departure, with online changes closing earlier. Tickets are valid for one year from issuance, and changes must occur within this period. No changes are allowed for partially used tickets or after departure. For same-day changes, modifications must be completed before check-in closes, typically less than an hour before departure.
Route changes are not permitted online and must be processed through a booking office with an ID and itinerary receipt. Changes are subject to availability, a fee, and fare differences. Light fares and partially used tickets do not allow route changes.
Full name changes or ticket transfers to another person are not permitted. Corrections to passenger ID or minor errors in passenger names require contacting a booking office with an ID and itinerary receipt, and may incur a fee if requested after a day of booking.
If UTair cancels or significantly delays a flight due to technical issues, weather, or state authority requests, passengers can rebook on another UTair flight within a few days of the original departure date at no cost, subject to availability, or request a refund. Refunds are processed to the original payment method, such as the bank card used for purchase, but the ticket issuance fee is non-refundable. Passengers are notified of schedule changes via SMS or email if contact details are provided. If already checked in, passengers must cancel check-in at the airport or via the Contact Centre to proceed with exchanges or refunds.
Passengers can modify bookings through the following methods: