UTair Aviation’s missed flight policy outlines the options available to passengers who fail to board their scheduled flight. The policy varies depending on the ticket type and fare conditions. Passengers are encouraged to review their ticket’s fare rules at the time of booking to understand specific restrictions and options.
If you miss a flight with a non-refundable ticket (such as Economy Minimum or Optimum fares), UTair generally does not provide refunds or rebooking options without additional fees. The ticket may be considered "used" for the missed segment, and you may need to purchase a new ticket for a future flight. Contact UTair’s customer service for possible exceptions, which are evaluated on a case-by-case basis.
For passengers with flexible fare tickets (such as Business Class or Premium Economy), you may be eligible to rebook on another UTair flight with minimal or no cost, subject to availability. Rebooking must be done through UTair’s website, contact center, or sales office. Ensure you contact UTair promptly to explore rebooking options.
If rebooking is permitted under your ticket’s fare rules, UTair may allow you to book a new flight within a specified period (typically up to 3 days from the original departure date) without additional charges for certain fare types. Additional fees may apply for fare differences or changes outside the allowed period. Always confirm with UTair’s contact center for exact details.
If you miss your flight, contact UTair’s customer service as soon as possible to discuss your options. You can reach out via the UTair website, sales offices, or contact center. Have your booking details ready to expedite the process.
To avoid complications, arrive at the airport well in advance of your flight’s departure time. For domestic flights, check-in is available 24 hours prior to departure, and for international flights, it’s recommended to complete check-in and security procedures early. If you anticipate missing a flight due to delays or other issues, notify UTair immediately to explore possible solutions.