Uzbekistan Airways, the national carrier of Uzbekistan, allows passengers to modify flight bookings under specific conditions, with rules and fees varying by fare type, route, and timing. Below is an overview of the flight change policy based on available information.
Passengers who booked through the Uzbekistan Airways website or mobile app can modify bookings via the "Manage Booking" section by entering their reservation code or ticket number and last name. Changes include flight date or flight number and can be made up to an hour before departure, provided the route and booking class remain the same. Online changes are not available for tickets issued by partner airlines, group bookings, or complex itineraries like codeshare flights.
For tickets purchased through travel agents or third-party platforms, passengers must contact the issuing agent to request changes, as direct modifications through Uzbekistan Airways are not permitted. Additional handling fees may apply when processed through agents.
Uzbekistan Airways offers fare types such as Economy Light, Economy Standard, Economy Premium, and Business, each with distinct change policies:
Changes made within a day of booking are free if the flight is at least a week away, per the flexible booking policy. Beyond this period, fees apply for reissue or rebooking, charged once per transaction based on the original fare rules. Fees vary by fare type, route, and timing, with higher fees for changes made via the Contact Centre, ticket offices, or airport counters compared to online changes. If changes are made less than an hour before departure or after a no-show, an additional no-show fee applies. Fare differences are required if the new flight is more expensive, and the ticket issuance fee is non-refundable.
If the new flight is more expensive, passengers must pay the fare difference in addition to any change fee. If the new fare is less expensive, the difference is typically not refunded, unless specified by fare rules. For award tickets, additional miles may be required for route or class changes.
Changes are permitted up to an hour before departure, with online changes closing earlier. Tickets are valid for one year from issuance, or from the date of initial departure if travel has begun, and changes must occur within this period. No changes are allowed for partially used tickets or after departure. Same-day changes are available within a day of the original departure, subject to seat availability and fare rules.
Route changes are allowed for non-Light fares, subject to availability, a reissue fee, and fare differences. Changes must be processed through a booking office or the Contact Centre, as online changes are limited to date or flight number modifications. Economy Light and partially used tickets do not permit route changes. For award tickets, route changes are allowed if sufficient miles are available, with a reissue fee.
Full name changes or ticket transfers to another person are not permitted. Corrections of up to three letters in the first name or surname, or changes to passport data due to a new passport, are allowed with a fee, provided the request is made before departure. Corrections must be processed through a booking office with supporting documentation. If the ticket includes a foreign carrier’s segment, name changes are prohibited.
If Uzbekistan Airways cancels or delays a flight by more than a few hours, passengers can rebook on another flight without penalties, subject to availability, or request a full refund, even for non-refundable tickets. For flights canceled due to restrictions, rebooking is allowed without fees once operations resume, within the ticket’s one-year validity. EU regulations may entitle passengers to compensation for cancellations with less than a couple of weeks’ notice, unless due to extraordinary circumstances like weather or airspace closures. Notifications are sent via SMS or email if contact details are provided.
Passengers can modify bookings through the following methods: