Overview
Uzbekistan Airways, the national carrier of Uzbekistan, allows minor name corrections on tickets for spelling errors, such as typos or transliteration issues, but does not permit full name changes to transfer tickets to another person. The policy ensures the name on the ticket matches the traveler’s passport or government-issued ID to comply with security and aviation regulations. A fee is typically charged for corrections, except in specific cases like changes within a short grace period after booking.
Key Policy Details
- Minor name corrections, such as fixing typos or transliteration errors in the first or last name, are permitted, typically limited to a few characters, to align with the traveler’s passport or ID. Corrections are free if made within a short period after booking, usually a day, for tickets purchased directly through Uzbekistan Airways.
- A fee is charged for name corrections due to passport data changes, such as when replacing a passport, unless within the grace period. Corrections are limited to minor adjustments, and a complete change of first or last name is not allowed.
- Full name changes to transfer a ticket to another person are not permitted. The original booking must be canceled, and a new ticket purchased, subject to availability, fare conditions, and cancellation fees.
- Name corrections are not permitted if the ticket includes segments operated by foreign airlines, such as codeshare flights or partner carriers like Turkish Airlines, unless specified in the booking agreement.
- Bookings made through travel agents or third-party platforms must have name corrections processed through the original booking provider, not directly with Uzbekistan Airways.
- The name on the ticket must exactly match the traveler’s passport or ID, using Latin characters for international flights or Cyrillic for domestic flights, without special symbols, to avoid boarding issues. For passengers with a single name, specific input rules may apply, such as using FNU in the first name field.
- Name corrections are not permitted after check-in, less than an hour before departure, or for non-refundable fares if the passenger is a no-show.
How to Make Name Corrections
Name corrections can be made through the following methods:
- Online: Access the Manage Booking section on the Uzbekistan Airways website, enter the booking reference and last name, select the option to edit passenger details, make the correction, upload required documents if needed, and pay any applicable fees. A confirmation email with the updated ticket will be sent.
- Customer Service: Contact Uzbekistan Airways customer support via phone, email, or the Contact Us page, provide the booking reference and passenger details, request the correction, and submit necessary documents, such as a passport or ID. A fee may apply, and a confirmation email will be sent upon completion.
- In-Person: Visit a Uzbekistan Airways ticket office or airport counter at hubs like Tashkent International Airport, provide the booking reference and identification documents, and request the correction. A fee may apply, and a confirmation email will be sent.
- Travel Agency: For bookings made through a travel agency, contact the agency directly to request the correction, provide required documents, and pay any applicable fees. The agency will coordinate with Uzbekistan Airways.
Important Notes
- Name corrections must be requested before check-in, ideally as soon as the error is noticed, as changes are not permitted less than an hour before departure or after check-in. Check-in closes an hour before departure at most international airports, with exceptions at certain airports like Tashkent, Moscow, or Delhi.
- Fees for name corrections vary by fare type and timing. Minor corrections within a short grace period are typically free, but other corrections, such as those due to passport changes, incur a fee, potentially including additional charges if processed through a third party.
- Passengers must ensure the name matches their passport or ID exactly, using the appropriate character set for domestic or international travel, to comply with security regulations, especially for flights to destinations like New York, Istanbul, or Dubai.
- For legal name changes, original or certified copies of supporting documents, such as a marriage certificate, must be provided for verification.
- Passengers with bookings through third-party platforms should contact their booking agent promptly, as Uzbekistan Airways may not process corrections directly for such reservations.
- If a passenger is a no-show or has completed check-in, name corrections are prohibited for non-refundable fares, and the ticket may become unusable for future travel.
