Vietnam Airlines’ missed flight policy varies based on the fare type and ticket conditions. Passengers who miss their flight may face restrictions or fees depending on their ticket’s fare rules. It is advisable to review these rules at booking to understand available options.
Missing a flight without notifying Vietnam Airlines at least three hours before departure is considered a no-show. For non-refundable fares, this may result in the ticket losing value for future travel, and a no-show fee may apply if changes are permitted. Contact Vietnam Airlines promptly to explore options.
For non-refundable tickets, missing a flight typically means the ticket is marked as used for that segment, with no refund or rebooking without additional costs. In some cases, airport taxes for unused segments may be refundable. Passengers should contact Vietnam Airlines’ customer service to check for exceptions.
Flexible fare tickets, such as Business Class or refundable Economy fares, may allow rebooking to another flight without significant penalties, subject to availability. Rebooking must be arranged through Vietnam Airlines’ website, contact center, or sales offices. Quick action is recommended to secure alternative flights.
If ticket rules permit, rebooking may be possible within one year from the ticket’s issuance date, provided the request is made at least three hours before departure. Fees may apply based on fare type, route, or fare differences. A no-show fee may be charged for certain fares if the flight is missed without prior notice. For changes after the free cancellation period, a service charge based on the ticket amount may apply.
For missed connections due to airline-related issues, such as delays, Vietnam Airlines must provide an alternative flight or a refund, regardless of the cause. If travel no longer serves its purpose, the airline may return passengers to their initial departure point at no charge. For flights departing from the UK or EU, passengers may claim compensation if significantly delayed, provided the airline is at fault.
If you miss your flight, contact Vietnam Airlines’ customer service immediately to discuss options. Reach them via the official website, sales offices, or customer care email. Have your booking details ready to expedite the process.
Arrive at the airport early to avoid missing your flight. Online check-in is available between forty hours and two hours before departure. Boarding gates typically close fifteen to twenty minutes prior to departure. If you anticipate missing a flight due to delays or other issues, notify Vietnam Airlines as soon as possible to explore rebooking or refund options.