Virgin Atlantic’s missed flight policy outlines options for passengers who miss their flight, depending on the fare type and circumstances. Passengers should review their ticket’s fare rules at booking to understand specific conditions.
If you miss your flight, go to the airport on the day of departure and speak to Virgin Atlantic staff. They will book you onto the next available Virgin Atlantic flight at no extra charge, provided you travel to the same destination in the same booking class. Your onward or return journeys will not be cancelled. Additional charges may apply if you choose a different destination, a flight operated by another carrier, or a higher booking class.
If you do not go to the airport on the day of departure, your ticket may become invalid, and onward or return flights may be cancelled. To reinstate these flights, contact Virgin Atlantic or your authorized agent as soon as possible. Options depend on your ticket type. You may need to pay a change fee or fare difference unless you missed the flight due to a legitimate change in circumstances, such as an event beyond your control, and provide satisfactory proof.
Flexible fare tickets, such as Upper Class or certain Economy fares, may allow changes or rebooking with minimal or no fees, subject to availability. Contact Virgin Atlantic or your authorized agent to arrange rebooking. Fare differences may apply if the new flight is more expensive.
For non-refundable tickets, missing a flight typically results in the ticket being marked as used for that segment, with no refund or rebooking without additional costs. In some cases, taxes for unused segments may be refundable. Contact Virgin Atlantic to explore any exceptions.
If you miss a connecting flight due to a Virgin Atlantic delay or cancellation on a through ticket, the airline will rebook you on the next available flight in the same ticket class at no penalty. If necessary, overnight accommodation and meals may be provided until the next flight departs.
Arrive at the airport two to three hours before departure. Check-in is available up to twenty-four hours before your flight, and baggage drop closes sixty minutes prior to departure. If you anticipate missing your flight, contact Virgin Atlantic immediately to discuss options. Travel insurance is recommended to cover unforeseen circumstances.