VivaAerobus’ missed flight policy depends on the fare type and ticket conditions. Missing a flight may result in limited options for rebooking or refunds, and passengers should review their fare rules at booking to understand restrictions.
Failing to board a flight without notifying VivaAerobus at least four hours before departure is considered a no-show. For most fare types, such as Viva Zero or Viva Basic, this may result in the ticket losing its value, with no refund or rebooking options without additional costs. Contact VivaAerobus’ customer service as soon as possible to explore any available options.
For non-refundable tickets, missing a flight typically means the ticket is marked as used for that segment, with no refund or rebooking without additional fees. In some cases, taxes for unused segments may be refundable, but this is not guaranteed. Passengers should contact VivaAerobus to check for exceptions, which may depend on specific circumstances.
Flexible fares, such as Viva Smart, may allow rebooking without significant penalties, subject to availability. Changes can be made through the VivaAerobus website, Call Center, or VivaTiendas, but fare differences may apply if the new flight is more expensive. Name changes are permitted for a fee, allowing tickets to be transferred to another passenger if needed.
If your ticket allows changes, rebooking may be possible at least four hours before the scheduled departure, provided check-in has not been completed. Fees vary by fare type, with Viva Zero fares incurring higher change fees. For example, changes may cost a significant amount per segment per passenger, plus any fare difference. Contact VivaAerobus’ Call Center or use the Manage My Booking feature to process changes.
If a missed connection is due to a VivaAerobus delay or cancellation, the airline may rebook you on the next available flight to the same destination at no extra charge. However, if the missed connection is due to passenger delay, no compensation or rebooking is typically offered unless the ticket allows changes. Always confirm with customer service for specific cases.
If you miss your flight, contact VivaAerobus’ Call Center or use the Manage My Booking feature on their website immediately. Have your booking reference and details ready. For bookings made through a travel agent, contact the agent directly for assistance. Customer service can be reached via the official website or Call Center for support.
Arrive at the airport early to avoid missing your flight. Online check-in is available from twenty-four hours to four hours before departure, and boarding gates typically close thirty minutes prior. If you anticipate missing a flight, notify VivaAerobus as soon as possible to explore rebooking options. Travel insurance is recommended to cover unforeseen circumstances.