VivaAerobus, a Mexican low-cost airline, offers a flexible flight change policy to accommodate passengers’ needs, with rules and fees varying by fare type and timing. Below is an overview of the flight change policy based on available information.
Passengers who booked directly through the VivaAerobus website can modify bookings via the "My Reservation" or "My Flight" section by entering their six-digit reservation code and last name. Changes include flight date, time, or destination, and can be made up to a few hours before departure, subject to availability and fare rules. A confirmation email is sent after changes are completed. Online changes are not available for group bookings of more than several passengers, gift certificate bookings, or rebooked flights.
For tickets purchased through travel agents or third-party platforms, passengers must contact the issuing agent to request changes, as direct modifications through VivaAerobus are not permitted. Additional handling fees may apply when processed through agents.
VivaAerobus offers four fare types—Zero, Light, Extra, and Smart—each with distinct change policies:
Changes are subject to availability, and additional services like seat selection or baggage must be rebooked separately.
Changes made within a day of booking are free for Light, Extra, and Smart fares, provided the flight is at least a week away, per U.S. Department of Transportation rules for flights involving the USA. Beyond this period, Zero fares do not allow changes, while Light and Extra fares permit up to three changes without fees, and Smart fares allow unlimited changes without fees. If changes are made within a couple of days before departure, a percentage of the fare value may apply as a fee, plus fare differences. Changes made via the Call Centre, VivaTiendas, or airport counters incur higher fees than online changes. No-show passengers forfeit the ticket unless a serious situation beyond their control is documented, in which case a flight voucher may be issued at the airline’s discretion.
If the new flight is more expensive, passengers must pay the fare difference for Light, Extra, and Smart fares. No refund is provided if the new fare is lower, unless specified by fare rules. If changes are not paid for, the reservation is automatically canceled without a refund.
Changes are permitted up to a few hours before departure, subject to availability. Tickets are valid for one year from issuance, and changes must occur within this period. No changes are allowed for Zero fares, partially used tickets, or after departure. For group bookings of more than several passengers, changes are subject to the group contract terms.
Route changes are allowed for Light, Extra, and Smart fares, subject to availability and fare differences, but must be processed through the Call Centre or VivaTiendas, as online changes may be limited to date or time modifications. Zero fares do not permit route changes.
Name changes are permitted for Light, Extra, and Smart fares to transfer the ticket to another person, subject to a fee per passenger, with higher fees for changes made at points of sale compared to online. Changes must be made at least a few hours before departure and are not allowed for Zero fares. Minor name corrections may be processed with a fee, requiring verification to match the passenger’s ID.
If VivaAerobus cancels or significantly delays a flight, passengers can rebook on another flight without fees, subject to availability, or request a refund of government taxes, as fares are generally non-refundable. The airline notifies passengers of schedule changes via email or phone, provided correct contact details were entered during booking. Passengers are responsible for updating contact information, as the airline is not liable for missed notifications due to incorrect details. For minor schedule changes, passengers may need to pay fare differences for alternative flights.
Passengers can modify bookings through the following methods: