Overview
VivaAerobus, a Mexican low-cost airline rebranded as Viva, allows minor name corrections and full name changes to transfer tickets to another person, except for Zero fare tickets. The policy ensures the name on the ticket matches the traveler’s passport or government-issued ID for security and compliance purposes. Name changes are subject to fees and must be requested before check-in, with additional flexibility introduced under the Flex-SI-Bilidad policy.
Key Policy Details
- Minor name corrections, such as fixing typos or swapping first and last names, are permitted for a fee, typically limited to a few characters, to align with the traveler’s passport or ID. Corrections may be free if requested within a short period after booking, usually a day, for tickets purchased directly through VivaAerobus, provided the departure is at least a week away.
- Full name changes to transfer a ticket to another person are allowed for Light, Extra, and Smart fares, but not for Zero fare tickets. A fee is charged per passenger per segment, plus any fare difference if the new ticket is more expensive. No refunds are issued if the new fare is lower.
- Legal name changes, such as those due to marriage or divorce, are permitted with supporting documents like a marriage certificate, divorce decree, or court order. Fees may apply depending on fare type and timing.
- Name changes are only permitted for VivaAerobus-operated flights and not for codeshare flights or flights operated by partner airlines, unless specified in the booking agreement.
- Bookings made through travel agents or third-party platforms must have name changes processed through the original booking provider, not directly with VivaAerobus.
- The name on the ticket must exactly match the traveler’s passport or ID, using Latin characters without special symbols, to avoid boarding issues, especially for international flights to destinations like Cancun, Las Vegas, or Bogotá.
- Name changes or corrections must be requested at least a few hours before departure and are not permitted after check-in, once the journey has commenced, or for Zero fare tickets.
- The Flex-SI-Bilidad policy allows ticket transfers and introduces a planned ticket marketplace where passengers can sell tickets to others or back to the airline, with proceeds credited as Viva Cash for future bookings.
How to Make Name Changes or Corrections
Name changes or corrections can be made through the following methods:
- Online: Visit the VivaAerobus website, access the My Reservation section, enter the booking reference and last name, select the option to edit passenger details, make the correction or name change, upload required documents if needed, and pay any applicable fees. A confirmation email with the updated ticket will be sent.
- Customer Service: Contact VivaAerobus customer support via phone or the Contact Us page, provide the booking reference and passenger details, request the correction or name change, and submit necessary documents, such as a passport or marriage certificate. Fees may apply, and a confirmation email will be sent upon completion.
- In-Person: Visit a VivaAerobus ticket counter or Viva Store at the airport, provide the booking reference and identification documents, and request the correction or name change at least a few hours before departure. Fees may apply, and a confirmation email will be sent.
- Travel Agency: For bookings made through a travel agency, contact the agency directly to request the correction or name change, provide required documents, and pay any applicable fees. The agency will coordinate with VivaAerobus.
Important Notes
- Name changes or corrections must be requested at least a few hours before departure, ideally as soon as the error is noticed, to avoid complications at check-in. Changes are not permitted after check-in or once the journey has started.
- Fees for name changes vary by fare type and channel. Minor corrections within a short grace period may be free for Light, Extra, or Smart fares if the departure is at least a week away. Other changes incur a fee, higher at points of sale or Viva Stores than online, plus any fare difference.
- Passengers must ensure the name matches their passport or ID exactly to comply with security regulations, particularly for international flights. For passengers with long or single names, specific formatting rules may apply, and assistance from customer service may be required.
- For legal name changes, original or certified copies of supporting documents must be provided for verification.
- Passengers with bookings through third-party platforms should contact their booking agent promptly, as VivaAerobus may not process changes directly for such reservations.
- The planned ticket marketplace under the Flex-SI-Bilidad policy will allow passengers to sell tickets to others or back to the airline, enhancing flexibility for future travel plans.
