Volaris Airlines, a Mexican low-cost carrier, offers a flexible flight change policy, with rules and fees varying by fare type, route, and timing. Below is an overview of the flight change policy based on available information.
Passengers who booked through the Volaris website or mobile app can modify bookings via the "My Trips" section by entering their six-digit reservation code and last name. Changes include flight date, time, or route, and can be made up to a few hours before departure, provided the passenger has not checked in or received a boarding pass. Changes are not allowed for partially paid bookings or after the outbound flight has departed. A confirmation email with the updated itinerary is sent after changes are completed.
For tickets purchased through travel agents or third-party platforms, passengers must contact the issuing agent to request changes, as direct modifications through Volaris are not permitted. If changes are made online, they apply to all passengers in the reservation. Additional handling fees may apply when processed through agents.
Volaris offers fare types such as Zero, Light, Classic, and Plus, each with distinct change policies:
Changes made within a day of booking are free for Light, Classic, and Plus fares if the flight is at least a week away, per U.S. Department of Transportation rules for flights involving the USA. Beyond this period, Zero fares do not allow changes, while Light and Classic fares permit up to three changes, and Plus fares allow unlimited changes without a change fee. The FlexiTicket Combo waives both change fees and fare differences. Changes made via the Call Centre, Volaris outlets, or airport counters incur higher fees than online changes. For group bookings of ten or more passengers, the first date change is free, with fare differences applicable. No-show passengers forfeit the ticket unless a serious situation is documented, potentially allowing a flight voucher.
If the new flight is more expensive, passengers must pay the fare difference for Light, Classic, and Plus fares, except when the FlexiTicket Combo is purchased, which waives fare differences. No refund is provided if the new fare is lower, unless specified by fare rules. If payment for changes is not completed, the reservation is canceled without a refund.
Changes are permitted up to a few hours before departure for Light, Classic, and Plus fares, provided the passenger has not checked in. Tickets are valid for one year from issuance, and changes must occur within this period. No changes are allowed for Zero fares, partially used tickets, or after departure. Same-day changes are allowed up to an hour before departure for the same route and airports, subject to availability and fare differences.
Route changes are allowed for Light, Classic, and Plus fares, subject to availability and fare differences, but the country of origin cannot be changed. Zero fares do not permit route changes. Changes must be processed via the Call Centre for group bookings or complex itineraries, as online changes may be limited to date or time modifications.
Name changes to transfer a ticket to another person are allowed for Light, Classic, and Plus fares up to a few hours before departure, subject to a fee, with lower fees for v.empresa members or group bookings. Fees are higher at points of sale compared to online or Call Centre changes. Minor corrections of up to four characters in the first, middle, or last name, or changes due to marriage or legal reasons, are permitted with legal documentation, such as a new photo ID or legal decree. Name changes are not allowed for Zero fares, after check-in, or for tickets involving interline partners.
If Volaris cancels or significantly delays a flight, passengers can rebook on another flight without fees, subject to availability, or request a refund of government taxes, as fares are generally non-refundable. For flights to or from the USA, cancellations within a day of booking for flights at least a week away are refundable without fees. Notifications are sent via email or phone if correct contact details are provided. Passengers are responsible for updating contact information to avoid missing notifications.
Passengers can modify bookings through the following methods: