Volaris, a low-cost carrier based in Mexico, has a strict missed flight policy that varies depending on the fare type and ticket conditions. Missing a flight may result in limited rebooking or refund options. Passengers are advised to review their fare rules at booking to understand specific restrictions.
Failing to check in or arrive at the boarding gate on time—forty-five minutes before domestic flights or one hour before international flights—results in a no-show. For most fares, such as Zero or Basic, this may lead to the ticket losing its value, with no refund or rebooking without additional costs. The entire itinerary, including onward or return flights, may be cancelled. Notify Volaris as soon as possible to explore options.
For non-refundable tickets, missing a flight typically means the ticket is marked as used for that segment, with no refund or rebooking without fees. In some cases, taxes for unused segments may be refundable, but this is not guaranteed. Exceptions may apply for medical or personal emergencies with valid documentation, potentially allowing a refund or travel credit. Contact Volaris to confirm eligibility.
Flexible fares, such as Plus or refundable tickets, may allow rebooking without significant penalties, subject to availability. Changes can be made through the Volaris website, Call Center, or airport counters up to four hours before departure, provided check-in is not completed. Fare differences may apply if the new flight is more expensive. Name changes are allowed for a fee until ninety minutes before departure.
If rebooking is permitted, passengers may request a new flight through the Volaris website, mobile app, or Call Center, but fees apply based on fare type and timing. Rebooking is subject to seat availability, and fare differences may be charged. If you miss a flight due to personal reasons, such as arriving late, rebooking fees and fare differences are likely. For no-shows, additional penalties may apply, and rebooking may not be available for certain fares.
If a missed connection is due to a Volaris delay or cancellation, the airline will rebook you on the next available flight at no extra charge. Compensation or refunds may be offered for reasonable expenses, such as meals or accommodation, if the delay is within Volaris’ control. If the missed connection is due to passenger delay, no compensation is provided, and rebooking fees may apply unless the ticket allows changes.
If you miss your flight, contact Volaris immediately via the Call Center, website chat, or airport counter. Use the Manage My Booking feature on the Volaris website or mobile app to explore rebooking options. For bookings made through a travel agent, contact the agent directly. Have your reservation code and details ready to expedite assistance.
Arrive at the airport two hours before domestic flights and three hours before international flights to complete check-in and boarding formalities. Online check-in is available from twenty-four hours to one hour before departure. If you anticipate missing a flight, notify Volaris as soon as possible to avoid no-show penalties. Consider purchasing travel insurance to cover missed flights due to unforeseen circumstances.