Vueling Airlines, a low-cost carrier based in Spain, has a missed flight policy that depends on the fare type and ticket conditions. Missing a flight may limit rebooking or refund options, so passengers should review fare rules at booking to understand restrictions. Prompt action is crucial to explore available options.
Failing to check in or board a flight without notifying Vueling is considered a no-show. For non-refundable fares like Fly Light or Fly, the ticket typically loses its value, and onward or return flights may be cancelled. Contact Vueling’s Customer Service Centre or visit the airport’s Vueling Sales Desk immediately to discuss options.
For non-refundable tickets, missing a flight generally means the ticket is marked as used for that segment, with no refund or rebooking without additional costs. Taxes for unused segments may be refundable if requested within two hours of booking or in cases of force majeure, such as illness or death, with valid documentation. Contact Vueling to verify eligibility.
Flexible fares, such as Fly Grande or TimeFlex, or tickets with the Flex Pack, allow unlimited flight changes up to two hours before departure without a change fee, only requiring payment of any fare difference. Rebooking is subject to availability and can be managed through Vueling’s website, app, or Customer Service Centre. These fares may also allow cancellation for Flight Credit, valid for eighteen months.
If rebooking is permitted, Vueling may place passengers on standby for a later flight, subject to availability, though this is not guaranteed. For non-flexible fares, a change fee applies, plus any fare difference. Rebooking must be requested through the Customer Service Centre or website. In exceptional circumstances, like illness or court summons, changes may be made without a fee if documented within one month. Keep records of all interactions for potential disputes.
If a missed connection is due to a Vueling delay or cancellation within the same booking, the airline will rebook you on the next available flight at no extra charge. If the trip no longer serves its purpose, a refund or return flight to the original departure point may be offered. Compensation up to six hundred euros may apply under EU Regulation 261/2004 if the delay exceeds three hours and is within Vueling’s control.
If you miss the outbound flight of a return ticket, Vueling allows you to use the return flight without changes, provided it’s part of the same booking. Contact Vueling to confirm the return flight’s validity, as no-show policies may still affect the itinerary.
If you miss your flight, visit the Vueling Sales Desk at the airport or contact the Customer Service Centre via phone, website, or app immediately. Use the Manage Your Booking feature to explore options. For bookings through a travel agent, contact the agent directly. Have your booking code and details ready to expedite assistance.
Arrive at the airport two hours before departure. Online check-in is available from four days to four hours before departure, and boarding gates close thirty-five to forty minutes prior. Notify Vueling as soon as possible if you anticipate missing a flight to avoid no-show penalties. Consider purchasing the Flex Pack or travel insurance for added flexibility. For detailed fare rules or assistance, visit the Vueling website or contact their Customer Service Centre.