WestJet’s missed flight policy depends on the fare type and ticket conditions. Missing a flight may limit rebooking or refund options, and passengers should review fare rules at booking to understand restrictions. Prompt action is essential to explore available options.
Failing to check in or arrive at the gate at least fifteen minutes before departure is considered a no-show. For non-refundable fares, such as Basic or Econo, the ticket may lose its value, and onward or return flights may be cancelled. A no-show fee may apply if changes are permitted. Contact WestJet’s Guest Contact Centre immediately to discuss options.
For non-refundable tickets, missing a flight typically results in the ticket being marked as used for that segment, with no refund or rebooking without additional costs. In some cases, taxes for unused segments may be refundable. Exceptions may apply for documented emergencies, such as medical issues, potentially allowing a refund or travel credit. Contact WestJet to verify eligibility.
Flexible fares, such as EconoFlex, PremiumFlex, or BusinessFlex, may allow rebooking without significant penalties, subject to availability. Changes can be made up to two hours before departure through WestJet’s website, app, or Guest Contact Centre. Fare differences may apply if the new flight is more expensive. Same-day flight changes to the same destination are available for certain fares, based on availability.
If rebooking is allowed, fees vary by fare type and route, plus any fare difference. For Basic fares, changes are typically not permitted, and a new ticket may be required. For other fares, a change fee may apply unless cancelled within twenty-four hours of booking, which allows a full refund to the original payment method. Rebooking must be done through WestJet’s website, app, or Guest Contact Centre. For no-shows, additional penalties may apply, and rebooking may not be available for certain fares.
If a missed connection is due to a WestJet delay or cancellation within the same booking, the airline will rebook you on the next available flight at no extra charge, as required by the Air Passenger Protection Regulations for flights to, from, or within Canada. If rebooking is not possible within forty-eight hours, you may request a refund or a flight on another airline. Compensation may be available if the disruption is within WestJet’s control, excluding safety or labour issues. Submit claims seventy-two hours after the disruption via WestJet’s website.
If you miss your flight, contact WestJet’s Guest Contact Centre immediately via phone, website, or app. Use the Manage Trips feature on the WestJet website to explore options. For bookings through a travel agent, contact the agent directly. Have your booking reference and details ready to expedite assistance.
Arrive at the airport two hours before domestic flights or two and a half hours before international flights. Online check-in is available twenty-four hours before departure, and you must be at the gate forty minutes prior, as boarding closes fifteen minutes before departure. Notify WestJet immediately if you anticipate missing a flight to avoid no-show penalties. Travel insurance is recommended to cover unforeseen circumstances. For detailed fare rules or assistance, visit the WestJet website or contact their Guest Contact Centre.