Wizz Air, a low-cost carrier based in Hungary, has a strict missed flight policy that depends on the fare type and ticket conditions. Missing a flight may limit rebooking or refund options, and passengers should review fare rules at booking to understand restrictions. Prompt action is essential to explore available options.
Failing to check in or arrive at the gate at least forty minutes before departure is considered a no-show. For non-refundable fares, such as Basic or WIZZ Go, the ticket typically loses its value, and onward or return flights may be cancelled. A missed departure fee may apply if you seek to rebook after missing a flight. Contact Wizz Air’s Customer Service Centre immediately to discuss options. If you do not show up and take no action, no additional fee is charged, but the ticket is forfeited.
For non-refundable tickets, missing a flight generally means the ticket is marked as used for that segment, with no refund or rebooking without additional costs. Taxes for unused segments may be refundable in specific cases, such as force majeure with valid documentation. Contact Wizz Air to verify eligibility for exceptions.
Passengers with WIZZ Flex can cancel or change flights up to three hours before departure without a change fee, receiving a refund in WIZZ credits to their WIZZ Account, valid for future bookings. These credits cannot be converted to cash. Changes can be made through the WIZZ Account, website, or Customer Service Centre, subject to availability. Fare differences may apply if the new flight is more expensive.
Without WIZZ Flex, rebooking after missing a flight incurs a missed departure fee per passenger per flight, plus any fare difference. Rebooking is subject to availability and must be requested through the Customer Service Centre, website, or app. For group bookings or tickets paid with WIZZ vouchers, changes may only be possible for all passengers and flights simultaneously. If the new flight is cheaper, no refund is issued for the fare difference.
If a missed connection is due to a Wizz Air delay or cancellation within the same booking, the airline will rebook you on the next available flight at no extra charge, per EU Regulation 261/2004. Compensation up to six hundred euros may be available if the delay exceeds three hours and is within Wizz Air’s control. If the missed connection is due to passenger delay, no compensation or rebooking is offered unless the ticket allows changes.
Wizz Air treats each flight as a separate reservation, so missing an outbound flight does not automatically cancel the return flight. You can use the return flight without changes, provided it’s part of the same booking. Contact Wizz Air to confirm the return flight’s validity, as no-show policies may still apply.
If you miss your flight, contact Wizz Air’s Customer Service Centre immediately via phone, website chat, or app. Use the Manage Your Booking feature in your WIZZ Account to explore options. For bookings through a travel agent, contact the agent directly. Have your booking reference and payment details ready to expedite assistance.
Arrive at the airport two hours before departure to complete check-in and boarding. Online check-in is available from thirty days to three hours before departure, and boarding gates close forty minutes prior. Notify Wizz Air as soon as possible if you anticipate missing a flight to avoid no-show penalties. Consider purchasing WIZZ Flex or travel insurance for added flexibility.